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UPC, overcharging and refund question...

  • 22-08-2014 5:47pm
    #1
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭


    If UPC over charged me to the tune of around 500 euro over the past two years, would they be entitled to credit my bill until the amount was returned or can I ask them to send me the overcharged amount by cheque?


Comments

  • #2
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    They might offer you credit and that's fine if you are satisfied to go that way, however if you request a monetary refund than that's what they should give. Expect any refund to be made in the same manner as your payment, so if you pay by DD or card then expect any refund to paid directly to your bank account.


  • #3
    Snake
    Closed Accounts Posts: 1,844 ✭✭✭Snake


    slimjimmc wrote: »
    They might offer you credit and that's fine if you find it acceptable, however if you request a monetary refund than that's what they should give. Expect any refund to be made in the same manner as your payment, so if you pay by DD or card then expect any refund to paid directly to your bank account.

    Not necessarily three took a deposit from me for broadband and when I cancelled (within 14 days) they issued it via cheque even though I paid by Visa debit


  • #4
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    Received cheque in post yesterday morning for €580. Score.


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