Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Problem with an item bought online from the UK

  • 22-08-2014 11:55am
    #1
    stevie1122
    Users Awaiting Email Confirmation Posts: 173 ✭✭


    I was just wondering if anyone could offer me any advice I bought an item online payed through paypal on June 5th the item over time has gotten worse now to point where it doesn't work at all.

    The "good" folks at paypal won't lift a finger to help me because the 45day window is long gone (doesn't surprise they got their cut from the sale which is all they care about) they gave me these 3 options

    1. Contact my credit card company because I used my card to make the payment

    I already did this and because the item was delivered they also will not lift a finger to help me they will only do something if the item didn't show up


    2. Contact the Guards

    Which is pointless and not even worth looking into.

    3. Contact the British Trading standards

    I already looked at the website they say they don't deal with individual complaints and to contact the Citizens Advice Consumer Advice but I don't know if I contact the UK or Irish citizens advice? And if I do will they even be able to anything for me?

    The value of the item is 100euro while I do want the money back I am more interested in the seller accepting responsibility because I asked them a specific question before I bought the item.

    I asked if it needed to be mounted (if I had of been told it had to be mounted I would not have purchased it in the first place) in June which they told me it didn't need to be mounted.

    But then their solution to my problem when they emailed me this morning was that I do need to mount it in order for it to work.

    When I pointed out to them the fact that I already asked them this before I bought it and they told me it didn't need to be mounted they then sent me back a very ignorant, cheeky reply because they know the paypal claim date is long gone so theirs not much I can do.

    So can anyone help and advise me what to do.

    Thanks


Comments

  • #2
    Beano
    Closed Accounts Posts: 3,357 ✭✭✭Beano


    this is a good place to start http://ec.europa.eu/consumers/ecc/contact_en.htm


  • #3
    stevie1122
    Users Awaiting Email Confirmation Posts: 173 ✭✭stevie1122


    Thanks I will try that.


  • #4
    delahuntv
    Closed Accounts Posts: 1,532 ✭✭✭delahuntv


    stevie1122 wrote: »


    2. Contact the Guards

    Which is pointless and not even worth looking into.



    pointless because it is absolutely nothing whatsoever to do with them and they CANNOT get involved. To even think of it as an option is ridiculous.

    Put bad review of the company / product on amazon if they sell there or ebay and inform them you are sending details to european consumer office and will be taking small claims action.


Advertisement