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Samsung faulty phone

  • 22-08-2014 11:51am
    #1
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,926 ✭✭✭


    Bought a Samsung Galaxy s4 yesterday. Texting on it this morning and it just switched off wouldn't come back on. I've never returned anything before. Since I have the phone less than 24hrs will they replace it as I really can't do without it for a couple of weeks :(


Comments

  • #2
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    You'll need to ask the retailer what they'll do but under consumer law they can offer a repair or replacement or refund. If the manufacturer's warranty says a replacement will be given then that's another route to look at.


  • #3
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,060 ✭✭✭Kenny Logins


    Have you tried charging and holding the power button etc? Some phone can be a little quirky at first, and appear dead.


  • #4
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,926 ✭✭✭Grab All Association


    Kenny Logins wrote: »
    Have you tried charging and holding the power button etc? Some phone can be a little quirky at first, and appear dead.

    Thanks Kenny but I tried it and a hard reset but got nothing. Battery was fully charged too.

    I had a abscessed molar removed yesterday so it's not the best time to go into battle with a retailer. To be fair to the store I haven't brought it back yet so I have no idea what their returns policy is like but I have read so many horror stories on here.


  • #5
    Grab All Association
    Registered Users, Registered Users 2 Posts: 3,926 ✭✭✭Grab All Association


    Update. So my dad brought back the phone to the shop (better him than me I can't talk and the pain killers are upsetting my stomach lol) and they have said they will exchange it just I will have to wait until Wednesday for it to come in. It's a bit of an inconvenience but A+++++ to the store and the way they have handled it.


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