Bill paid but new bill showing overdue

henke

Hi,

Our most recent bill came to us but showed that our last bill was unpaid and overdue.

The bill is in the landlords name but we have always used the account number and paid online using any one our debit cards.

We have evidence in that's its on the bank statement of my housemate who did call to enquire. He doesn't have the reference number but they said they would try track it down and call back, This was a number of days ago but no call back since.

Can I PM the account number for someone to follow up and get a call back, also can you advise should we go ahead and pay the charges due for this period?

Cheers.

EI: Aoife O

Hi henke,

Thank you for contacting us with this question. If the account is registered in your landlord's name, then we won't be able to discuss the account with you for Data Protection purposes.

If you have an enquiry about the billing from this account, then you'll need to ask your landlord to get in touch with us to make the enquiry.

Alternatively, you could register the account in your name. This will mean that you can make enquiries about the property in future. To do this, you'd need to provide the property's MPRN, meter reading from when you're taking over the account and the forwarding address for your landlord (if available). If it's the first time you're registering with Electric Ireland then you'd either need to set up Direct Debit or pay a €300 security deposit.

Kind regards,
Aoife

henke

Electric Ireland: Aoife O wrote: »

Hi henke,

Thank you for contacting us with this question. If the account is registered in your landlord's name, then we won't be able to discuss the account with you for Data Protection purposes.

If you have an enquiry about the billing from this account, then you'll need to ask your landlord to get in touch with us to make the enquiry.

Alternatively, you could register the account in your name. This will mean that you can make enquiries about the property in future. To do this, you'd need to provide the property's MPRN, meter reading from when you're taking over the account and the forwarding address for your landlord (if available). If it's the first time you're registering with Electric Ireland then you'd either need to set up Direct Debit or pay a €300 security deposit.

Kind regards,
Aoife

Well that could be tricky to say the least and with plans to move in the near future I won't be putting it on our name. Like I said (us, the tenants have always paid the bill, transactions on our bank accounts with our visa debits, have bank statement to prove). On contacting they said they would try and track down the transaction and call back but no call back. This is disappointing. I guess I'll pay for this period to delay any possible cut-off.

EI: Una

Hi henke,

Have you or the payer contacted the bank to see what transaction details are on its system for this particular payment?

Disconnection would be the last resort - there would be a series of contacts with the account-holder first. The account-holder can contact us on 1850 372 372 (8am to 8pm Monday to Saturday), service@electricireland.ie (allow a number of working days for response), Facebook or Twitter (8am to 6pm Monday to Friday).

Regards,
Una

henke

Electric Ireland: Una wrote: »

Hi henke,

Have you or the payer contacted the bank to see what transaction details are on its system for this particular payment?

Disconnection would be the last resort - there would be a series of contacts with the account-holder first. The account-holder can contact us on 1850 372 372 (8am to 8pm Monday to Saturday), service@electricireland.ie (allow a number of working days for response), Facebook or Twitter (8am to 6pm Monday to Friday).

Regards,
Una

Hi,

Haven't contacted the bank but have statement showing the transaction and that the amount was debited. Will get in touch with bank. It is reassuring be in no immediate danger of getting cut off. Also, would you advise paying the amount due for this period?

Thanks.

EI: Una

Hi henke,

If the account-holder gets in touch with the details of the situation, there is no issue with putting a hold on the account in order to allow some time for its resolution.
The issue now is where the payment went, and the bank may have the reference in question on its side.

In the meantime, you could pay the amount due less the payment that's under investigation.

Regards,
Una