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What to do if you think a company might be going bust?

  • 14-08-2014 2:49pm
    #1
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,971 ✭✭✭


    I've heard rumours that a company I have bought a high value item from is going out of business. It's a semi medical device for someone in the family, doesn't keep them alive or anything but it makes life livable. The item requires yearly maintenance and occasional part replacement and as such we've bought a service and parts warranty for 3 years.

    Lately we've been waiting to get a piece fixed but countless phonecalls have been met with "oh I'll have someone out tomorrow etc", then today I got a call from someone essentially inferring that something is wrong in the company and they've just heard today. It's not gone bust at this point but since morning the website has changed and on the phone the person I spoke to to ask what was happening was cagey, questions were met with long silences and choked replies of "I have not heard at this time" ,"I don't know at this time".

    Is there anything I can do seeing as I've a feeling this is happening? I can't force an engineer out today or do any more in terms of pressuring phone staff.

    This item is really really important to someone in my family, a replacement part will cost 1000 euro they don't have. Do we just wait and hope for the best ?


Comments

  • #2
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    Without going into to much detail of your relative condition but may I ask if they have a medical card? There are some machines that are provided to medical card holders and the maintance covered?


  • #3
    L1011
    Registered Users, Registered Users 2 Posts: 71,143 ✭✭✭✭L1011


    Pay for anything further by credit card only, and try seek a replacement supplier of parts/maintenance. If they do go any previously paid fees will be unsecured debts realistically. How did you pay them for the service contract?


  • #4
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,971 ✭✭✭_Whimsical_


    Miaireland wrote: »
    Without going into to much detail of your relative condition but may I ask if they have a medical card? There are some machines that are provided to medical card holders and the maintance covered?

    They don't have a card, the machine was bought partially through a grant given on the basis of the condition but beyond buying it there's no help for what turns out to be a punishing amount of maintenance.


  • #5
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Ideally, you would pay for everything by credit card and that will provide a certain amount of comfort.

    In this case, I would contact the manufacturers and see what solution they can offer.


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