Moving to Cork after countryside... No UPC.

Wimmy78

The move was not solely to get back to 21st century speeds but still, I just found out that the street does not have UPC.

Spent the last two years on Three's so called broadband, was painful.

So in 2014, in Cork, still no guarantee to get proper broadband.
And I know some areas are too far from the exchange etc, but this is in Mahon.

And the nearest exchange is... 100 metres from the house.

So pissed off.

long_b

Wimmy78 wrote: »

The move was not solely to get back to 21st century speeds but still, I just found out that the street does not have UPC.

Spent the last two years on Three's so called broadband, was painful.

So in 2014, in Cork, still no guarantee to get proper broadband.
And I know some areas are too far from the exchange etc, but this is in Mahon.

And the nearest exchange is... 100 metres from the house.

So pissed off.

You tried Eircom ?

Wimmy78

Never ever been with them and don't want to.

Nonoperational

What is wrong with the broadband options you have in Mahon?

shruikan2553

I understand your pain. Except I moved from UPC to no UPC. You can either go for 3 (who are better in the cities thankfully) or go for the like of eircom.

So you can have no broadband, crap broadband or you move and next time make sure you can get UPC.

Wimmy78

I guess I was naive in thinking all of Cork would be covered by now...
Won't go back to three, might give Magnet a try

And Eircom has Dec2014 for fibre roll out, we'll see how that turns out

MrFrisp

Wimmy78 wrote: »

I guess I was naive in thinking all of Cork would be covered by now...
Won't go back to three, might give Magnet a try

And Eircom has Dec2014 for fibre roll out, we'll see how that turns out

We live in an Estate where there is UPC Broadband in the Estate up behind Us.. There is UPC Broadband in the Estate below us, the cable actually runs up/down the road just outside our Estate, yet they won't pipe in in here.

And there are nearly 70 houses in here.

Can't see the thinking behind that one.
.

bk

Wimmy78 wrote: »

Won't go back to three, might give Magnet a try

I wouldn't, I'd check if Vodafones wired (not mobile) home broadband service is available in your area.

It very likely is. You will probably be able to get close to 100mb/s for as little as €35 from them.

Unless you happen to unluckily be on an exchange direct feed line! In which case you may have to wait a few months for such high speeds.

The good news is that because it isn't a UPC area, it is likely to get ESB 1gb/s FTTH service in the next four years

bk

MrFrisp wrote: »

We live in an Estate where there is UPC Broadband in the Estate up behind Us.. There is UPC Broadband in the Estate below us, the cable actually runs up/down the road just outside our Estate, yet they won't pipe in in here.

And there are nearly 70 houses in here.

Can't see the thinking behind that one.
.

Could be that the estate is still owned by the developers and they won't leave UPC in (looking for a kick back, etc.). Or similarly there is an issue with the management company.

Sometimes in can be case that one of your neighbours won't allow the UPC cable to cross their property, this blocking the rest of the estate from getting it!

Other times, it could be that the local cabinet is already maxed out. So to service the estate they would have to run a whole new fibre cable and put a new cab in place. The cost of this might potentially out weight 70 potential new customers.

MrFrisp

bk wrote: »

Could be that the estate is still owned by the developers and they won't leave UPC in (looking for a kick back, etc.). Or similarly there is an issue with the management company.

Sometimes in can be case that one of your neighbours won't allow the UPC cable to cross their property, this blocking the rest of the estate from getting it!

Other times, it could be that the local cabinet is already maxed out. So to service the estate they would have to run a whole new fibre cable and put a new cab in place. The cost of this might potentially out weight 70 potential new customers.

No.. It's actually a County Council Estate.

While I was thinking it could be down to some people not allowing the cable to run over their houses, I also remembered as the Estate was being built about 15 years ago, all the piping was put in underground for cables etc..

So I can't see a huge cost in it being put in here to be honest.
.

Wimmy78

+ 70 potential customers is huge. I mean compared to my street of 12 houses.

Yeah there are some definite ratio between Exchange capabilities and number of customers serviced, I don't really know the costs involved but economic considerations come first, which is kind of normal.

But especially as MrFrisp pointed out, if the cable runs front and back you definitely need to be told why on earth the between cannot be enabled, as the economic standpoint does not explain it at all (70 customers etc)

Reached out to UPC in all official manners and other ways, and it seems an area supervisor will get back to me early next week.
Happy days.

We'll see what happens

charlie_says

Try making a flyer and posting to your neighbors asking them if they would be interested in getting UPC. Get an idea of numbers for UPC and approach them about it.

You probably aren't the only person on the street who would like it.

They aren't the best customer service but they will get stuff done, you just have to act annoyed and push them.

colm_mcm

To be fair, there's very few estates that wouldn't sign a petition like that.

bk

Wimmy78 wrote: »

Reached out to UPC in all official manners and other ways, and it seems an area supervisor will get back to me early next week.
Happy days.

We'll see what happens

Great, I was going to say if the cables are actually in the ground and actually run to each house, then it is weird they haven't enabled broadband yet. Sounds like the local node might already be maxed out and needs to be upgraded.

UPC seem to be picky about this, it seems they prefer to give excellent service to less people and leave some people with no service at all, rather then trying to jam them on a maxed out node and backhaul and have everyone suffer from a poor experience.

Hopefully the supervisor speaks to the local area manager and the network planning team. They really are great people working in these teams and they often try very hard to sort things out, so fingers crossed.

BTW 70 homes might sound like a lot, but it isn't really! They wouldn't expect 100% take up, more like 40% over three years or so. So more realistically just 30 homes.

Wimmy78

Right, resurrecting this old post of mine, after having tried to get broadband from all major players.
I asked a business line after running out of options (contacted an engineer at UPC who said there would be no upgrade.) but this was not going to happen either.

So here we go. Cork City, 2014:
http imgur.com/SFnu4yM

ED E

Theres something wrong there I suspect, do you have the filter backwards or something? Pretty much all of urban Cork has way better than that.

Wimmy78

I'm an IT engineer. This is what I get. No matter what.

But it does go all the way to 6.48 Mbps sometimes! Very broadband. Much wide.

shruikan2553

What kind of broadband are you using? Thats poor even by eircoms standards. There are people in Donegal with at least that.

Wimmy78

It's Magnet broadband, tried the previous occupier's Eircom line she had left behind, the line was still up, and it was the same. It's basically ADSL "up to 24Mb"...

kooga

I'm not too far from u over in ballinlough, there is upc on the street yet it does not go into my estate............o went with eircom and recently got upgraded to efibre. very happy with the speed.

Wimmy78

That's lucky, efibre is not available here either.

Nonoperational

What are your DSL stats?

SpaceTime

Why didn't you just get FTTC?
Efibre, Vodafone Fibre, Magnet Fibre, Digiweb Fibre should have *almost* universal coverage in Cork.

Almost no comparison between ADSL and efibre. Night and day.

Wimmy78

None of them fibre lines are available, since they haven't upgraded the existing copper lines/exchange link at all or laid new lines, eg if we had fibre we could have had higher DSL speeds in the first place or proper broadband

Wimmy78

Nonoperational wrote: »

What are your DSL stats?

DSL Type: ITU-T G.992.1

Bandwidth (Up/Down) [kbps/kbps]: 768 / 7,616

Wimmy78

SpaceTime wrote: »

*almost*

Yes that's me

SpaceTime

Sounds like a long, direct fed line from the exchange without as cabinets.

Other options are Nova Networks and Digiweb Metro. Fixed wireless services.

Just check the caps though but Everett's m they'd have better speeds than you're getting

Bog Standard User

Wimmy78 wrote: »

I guess I was naive in thinking all of Cork would be covered by now...
Won't go back to three, might give Magnet a try

And Eircom has Dec2014 for fibre roll out, we'll see how that turns out

magnet throttle so if you download alot expect slow speeds

go with eircom or vodafone

been with magnet in the past... 6 months waiting for a fault to get fixed by them... ended up cancelling and went with eircom who fixed it within a week