UPC - Multiroom connecting using wire in the wall

CSF

Just got my equipment delivered for multiroom today. There is wiring in the ceiling from the previous tenant who seemingly had multiroom too. The wiring coming from the ceiling has a pushin connection which I've plugged directly through to the decoder. However when I'm entering my local activation code I'm not getting any settings and I'm wondering if it is because of my means of connecting the wire.

Note that when the installation equipment came from UPC there is a wire included in the equipment, with a pushin plug at both ends. My thoughts were though that this was the equivalent of the wiring in my ceiling and that it isn't necessary. Obviously because it is pushin at both ends I can't connect either end of that wire to the wiring coming from my ceiling.

Would be very grateful if anyone could even provide some advice that might put me on the right track.

CSF

Just to note, its just the basic digital I'm using here, not the HD.

coylemj

Is there not a contradiction in your post.....

CSF wrote: »

The wiring coming from the ceiling has a pushin connection which I've plugged directly through to the decoder.

CSF wrote: »

Note that when the installation equipment came from UPC there is a wire included in the equipment, with a pushin plug at both ends. My thoughts were though that this was the equivalent of the wiring in my ceiling and that it isn't necessary. Obviously because it is pushin at both ends I can't connect either end of that wire to the wiring coming from my ceiling.

The wall connection (if it was replaced by UPC in the past few years) should be a screw-in connector and the decoder should be a socket which takes a pushin plug. Are you sure the supplied cable isn't pushin at only one end? The other end should be a screw-in connector with a sharp pin in the centre as in either end of this cable ...

The previous tenant might have been using the UPC analogue signal, I suspect you need a new wall box for a digital decoder.

CSF

coylemj wrote: »

Is there not a contradiction in your post.....





The wall connection (if it was replaced by UPC in the past few years) should be a screw-in connector and the decoder should be a socket which takes a pushin plug. Are you sure the supplied cable isn't pushin at only one end? The other end should be a screw-in connector with a sharp pin in the centre as in either end of this cable ...

The previous tenant might have been using the UPC analogue signal, I suspect you need a new wall box for a digital decoder.

Well the box in the wall (I can't actually see it) I would assume the socket there takes the pushin part of the wire on the other side.

I'd imagine the wiring on the wall is the same as the wire I've received in our installation pack but I've no real way of knowing. We've only moved in here 2 and a half months so I'm hoping the wiring that currently exists is up to date. I've no real reason to suggest that it isn't, the wiring that we received in our installation pack is also pushin at both ends. We received a screw with a thread too but I think that also is probably plugged into the box in the ceiling that I can't see.

CSF

coylemj wrote: »

Is there not a contradiction in your post.....





The wall connection (if it was replaced by UPC in the past few years) should be a screw-in connector and the decoder should be a socket which takes a pushin plug. Are you sure the supplied cable isn't pushin at only one end? The other end should be a screw-in connector with a sharp pin in the centre as in either end of this cable ...

The previous tenant might have been using the UPC analogue signal, I suspect you need a new wall box for a digital decoder.

Not sure I see the contradiction. 1 pushin connector wouldn't connect to another pushin connector. It needs a socket to go into which is the input part of the decoder. Which I have connected to, but not getting anywhere with installation of the channels which leads me to think something is amiss.

coylemj

You have a socket on the wall, is that designed to take a pushin or a screw-in plug?

CSF

coylemj wrote: »

You have a socket on the wall, is that designed to take a pushin or a screw-in plug?

The socket is actually up in the attic I believe, which is leading to some of my confusion, the wiring comes out through the wall, and its this wiring I'm connecting to the box, what goes up the other side I've no way of knowing.

I'm essentially wondering if one was connecting multiroom in such a fashion (I believe its common enough) whether the wiring coming from the wall would go directly into the decoder or if I need to use this wire that has been sent in with my installation pack. My inclination is the former but the results haven't gone that way.

coylemj

Connect the cable straight into the TV and scan for channels. If the cable is connected, you should be able to get the UPC analog channels.

Did you get a letter from UPC with the decoder box and does the letter mention a self-install helpline phone number? I did a self-install a few years ago and had to call them, they were very good.

CSF

coylemj wrote: »

Connect the cable straight into the TV and scan for channels. If the cable is connected, you should be able to get the UPC analog channels.

Did you get a letter from UPC with the decoder box and does the letter mention a self-install helpline phone number? I did a self-install a few years ago and had to call them, they were very good.

It is something I'm gonna have to pursue tomorrow when they're open. Just nervous they're going to convince me into having someone come out and install it when it may be something very simple.

Note that the cable isn't being connected straight into the TV. It goes into the decoder, the decoder goes into the TV via the HDMI cable.

coylemj

CSF wrote: »

It is something I'm gonna have to pursue tomorrow when they're open. Just nervous they're going to convince me into having someone come out and install it when it may be something very simple.

I got no such pressure when I phoned them, they were very helpful.

CSF wrote: »

Note that the cable isn't being connected straight into the TV. It goes into the decoder, the decoder goes into the TV via the HDMI cable.

Yes I understand, I'm just saying that a quick way to check that the cable is connected to UPC is to scan for the analog channels and to test this you need to run the cable straight into the aerial socket on the back of the TV.

The other way to test it is to move your main UPC decoder to that location and see if it's getting a signal.

CSF

coylemj wrote: »

I got no such pressure when I phoned them, they were very helpful.



Yes I understand, I'm just saying that a quick way to check that the cable is connected to UPC is to scan for the analog channels and to test this you need to run the cable straight into the aerial socket on the back of the TV.

The other way to test it is to move your main UPC decoder to that location and see if it's getting a signal.

Will give that a shot, thanks