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HKC - Quantum 70 Security Alarm Problem

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  • 06-08-2014 7:23am
    #1
    Conology
    Registered Users Posts: 497 ✭✭


    Hi all
    I have a couple of issues with my House security alarm system.

    I'm now getting a message saying - "Panel Battery Fault - Call Engineer, Service Due - Call Engineer"

    Just wondering
    * how to change this battery
    * what type of battery to use,
    * where to get it etc
    * is there a special security head screwdriver & where would I get one - I've tried local hardware stores.

    Also can anyone advise me - how to change my "Notify Numbers " as a few numbers have been changed since set-up.

    Any help you can give me is appreciated.
    Thank you


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  • Options
    #2
    altor
    Registered Users Posts: 11,655 ✭✭✭✭altor


    Conology wrote: »
    Hi all
    I have a couple of issues with my House security alarm system.

    I'm now getting a message saying - "Panel Battery Fault - Call Engineer, Service Due - Call Engineer"

    Just wondering
    * how to change this battery
    * what type of battery to use,
    * where to get it etc
    * is there a special security head screwdriver & where would I get one - I've tried local hardware stores.

    Also can anyone advise me - how to change my "Notify Numbers " as a few numbers have been changed since set-up.

    Any help you can give me is appreciated.
    Thank you

    The back up battery off the Quantum can be picked up in any of the suppliers http://www.boards.ie/vbulletin/showthread.php?t=2055956748.
    You need to down power the system, remove two clips inside the door on the keypad and then remove the screws. Two Philip head screws.
    Phone numbers are set up in the comms menu of the system.

    www.altor.ie



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    #3
    Evolution1
    Registered Users Posts: 855 ✭✭✭Evolution1


    How long have you the panel? Battery really shouldnt be bad yet


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    #4
    Conology
    Registered Users Posts: 497 ✭✭Conology


    Evolution1 wrote: »
    How long have you the panel? Battery really shouldnt be bad yet
    It's about 2 years old I'd say,


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    #5
    altor
    Registered Users Posts: 11,655 ✭✭✭✭altor


    Conology wrote: »
    It's about 2 years old I'd say,

    2 years for the back up battery would be low, I would expect 5 years plus.
    Was the system self installed?

    www.altor.ie



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    #6
    Conology
    Registered Users Posts: 497 ✭✭Conology


    altor wrote: »
    2 years for the back up battery would be low, I would expect 5 years plus.
    Was the system self installed?
    No - put in by a professional company


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    #7
    Conology
    Registered Users Posts: 497 ✭✭Conology


    altor wrote: »
    2 years for the back up battery would be low, I would expect 5 years plus.
    Was the system self installed?

    Also
    I've opened the panel and it looks like there's 6.. maybe 8 AA batteries inside a small unit.

    Tks


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    #8
    altor
    Registered Users Posts: 11,655 ✭✭✭✭altor


    Conology wrote: »
    Also
    I've opened the panel and it looks like there's 6.. maybe 8 AA batteries inside a small unit.

    Tks

    Yes, it is a battery pack, 9.6V. If its only in two years I would contact the installer as there may be an issue with the battery from the start.

    www.altor.ie



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    #9
    Conology
    Registered Users Posts: 497 ✭✭Conology


    Sorry - But I mixed up the Panel with the "Keypad" unit.
    I didn't realise there was a Panel Box somewhere - probably in my attic maybe.
    I was not aware that the "Panel box" has a different battery - which is the problem now, not the Keypad control.

    Thanks


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