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Direct Debit Charges

  • 31-07-2014 5:54pm
    #1
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭


    Hey

    When I signed up, I didn't want Direct Debit due to job circumstances at the time. However, this was set up, and I was charged 15e of a direct debit fee (along with a bank charge of 10!!!). I spoke with a rep over chat on June 4th advising this, and said I wanted it cancelled. She advised to send a letter which I did. Again the following month I was hit with a DD charge, though not on the bank side as I had already cancelled it with them.

    I would like these charges removed from my bill please. I will be re-setting up the DD in about a months time, but currently, paying via online suits me better.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    Hey

    When I signed up, I didn't want Direct Debit due to job circumstances at the time. However, this was set up, and I was charged 15e of a direct debit fee (along with a bank charge of 10!!!). I spoke with a rep over chat on June 4th advising this, and said I wanted it cancelled. She advised to send a letter which I did. Again the following month I was hit with a DD charge, though not on the bank side as I had already cancelled it with them.

    I would like these charges removed from my bill please. I will be re-setting up the DD in about a months time, but currently, paying via online suits me better.
    Hi chrislad

    Please send me a PM including your eircom account number and I will investigate this further.

    Thanks
    Al


  • #3
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Any update on this?


  • #4
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    chrislad wrote: »
    Any update on this?
    Hi chrislad

    Unfortunately Al is on leave this week and unfortunately I cannot currently access his PM's but feel free to PM me the account no and I will follow this up.

    thanks
    Colm


  • #5
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Sent


  • #6
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Thanks for the reply. Another PM has been sent.


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  • #7
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    I don't wish to be rude, but an issue like this should not take 18 days to not resolve. It's relatively minor in the grand scale of things. I've heard nothing since sending the requested email on August 13th.


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    I don't wish to be rude, but an issue like this should not take 18 days to not resolve. It's relatively minor in the grand scale of things. I've heard nothing since sending the requested email on August 13th.
    Apologies chrislad

    I had been on leave since the sixth, I'll follow up on this and get back as soon as I have more info.

    Thanks
    Al


  • #9
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    There's no issue with yourself, Alan. Colin explained that you were on leave, which I hope you enjoyed, so he took ownership. The lack of response is all on him, not you.


  • #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    There's no issue with yourself, Alan. Colin explained that you were on leave, which I hope you enjoyed, so he took ownership. The lack of response is all on him, not you.
    Hi chrislad

    I have followed up on this and removed the related charges. Apologies for the inconvenience and delays.

    Thanks
    Al


  • #11
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Thank you very much!


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  • #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    Thank you very much!
    No worries chrislad

    Al


  • #13
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    Hi, it looks like I've only been adjusted for one of these charges where there was 3 (perhaps 2) - Can you advise please?


  • #14
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    Hi, it looks like I've only been adjusted for one of these charges where there was 3 (perhaps 2) - Can you advise please?
    Hi chrislad

    Sorry to hear this, I'll look in to your account and get back to you today
    Thanks
    Al


  • #15
    chrislad
    Registered Users, Registered Users 2 Posts: 8,324 ✭✭✭chrislad


    I didn't receive notifications from this thread so only seeing this now.

    I didn't hear anything back.


  • #16
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chrislad wrote: »
    I didn't receive notifications from this thread so only seeing this now.

    I didn't hear anything back.
    Hi chrislad

    Yes this appeared three times and I have now just refunded you the remaining two. Apologies for the mix-up.

    Al


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