ee Wage delay

aburke367

Hi , i am paid monthly. My wages did not go in over night as normal. I appreciate that there are delays with SEPA but it was never an issue before for me.

The Diddakoi

http://www.boards.ie/vbulletin/showthread.php?t=2057260094
More info here

Tow

I have already had phone calls this morning from people who have not been paid. PAIN002 file also sent via BOI/JP's system...

Edit: Problems confirmed with BOI directly.

aburke367

thanks to both of you for responding...looks like its a bigger issue than just BOI, people with accounts in AIB and KBC didnt get paid either...

Tow

Depends who their employer banks with.  BOI said it was their computer systems, unless the person was mistaken.  BOI does not send SEPA transactions directly into the clearing system.  They have outsourced it, so unfortunately there are more links in the chain.

aburke367

Tow wrote: »

Depends who their employer banks with.  BOI said it was their computer systems, unless the person was mistaken.  BOI does not send SEPA transactions directly into the clearing system.  They have outsourced it, so unfortunately there are more links in the chain.

its unbelievable, i have spoken with lots of friends this morning, they work in private and public sectors and have various bank accounts but no wages

aburke367

aburke367 wrote: »

Tow wrote: »

Depends who their employer banks with.  BOI said it was their computer systems, unless the person was mistaken.  BOI does not send SEPA transactions directly into the clearing system.  They have outsourced it, so unfortunately there are more links in the chain.

its unbelievable, i have spoken with lots of friends this morning, they work in private and public sectors and have various bank accounts but no wages

did BOI indicate when they would be resolving their issues or even notifying customers that there is a problem.

HilaryC

When I rang banking365 this morning I was told that it does not appear to be a SEPA related problem. They said it should be fixed in an hour or two......or definitely by close of business!

Tow

aburke367 wrote: »

did BOI indicate when they would be resolving their issues or even notifying customers that there is a problem.

No.

aburke367

HilaryC wrote: »

When I rang banking365 this morning I was told that it does not appear to be a SEPA related problem. They said it should be fixed in an hour or two......or definitely by close of business!

gosh, they are unbelievable,,,big difference in an hour or close of business.

blackwhite

I spoke to our relationship manager in BOI Corporate Banking this morning.

Any payments made through Bank of Ireland are affected, starting with last night's overnight files.

BOI have an outsourced processing service for SEPA Credit Transfer files, and the issue is with the outsourced service. It's not a SEPA issue, but an issue with the systems in BOI's service provider.

It's affecting payment made through Business On Line, through Banking 365 and payments made via file uploads.

They are working to have it sorted before the close of business, but aren't guaranteeing anything.

aburke367

blackwhite wrote: »

I spoke to our relationship manager in BOI Corporate Banking this morning.

Any payments made through Bank of Ireland are affected, starting with last night's overnight files.

BOI have an outsourced processing service for SEPA Credit Transfer files, and the issue is with the outsourced service. It's not a SEPA issue, but an issue with the systems in BOI's service provider.

It's affecting payment made through Business On Line, through Banking 365 and payments made via file uploads.

They are working to have it sorted before the close of business, but aren't guaranteeing anything.

this is really bad, will they honour or charge additional fees if my mortgage or standing orders do not go through tomorrow!

blackwhite

aburke367 wrote: »

blackwhite wrote: »

I spoke to our relationship manager in BOI Corporate Banking this morning.

Any payments made through Bank of Ireland are affected, starting with last night's overnight files.

BOI have an outsourced processing service for SEPA Credit Transfer files, and the issue is with the outsourced service. It's not a SEPA issue, but an issue with the systems in BOI's service provider.

It's affecting payment made through Business On Line, through Banking 365 and payments made via file uploads.

They are working to have it sorted before the close of business, but aren't guaranteeing anything.

this is really bad, will they honour or charge additional fees if my mortgage or standing orders do not go through tomorrow!

I have no idea.

I asked them from the perspective of our business - I doubt the Corporate banking team in there would even know TBH.

Try ringing the Personal/Retail banking depts and you might get an answer.

baldbear

Why can't banks get their shït together? This has happened twice to me.

baldbear

Why can't banks get their shït together? This has happened twice to me.

aburke367

blackwhite wrote: »

aburke367 wrote: »

blackwhite wrote: »

I spoke to our relationship manager in BOI Corporate Banking this morning.

Any payments made through Bank of Ireland are affected, starting with last night's overnight files.

BOI have an outsourced processing service for SEPA Credit Transfer files, and the issue is with the outsourced service. It's not a SEPA issue, but an issue with the systems in BOI's service provider.

It's affecting payment made through Business On Line, through Banking 365 and payments made via file uploads.

They are working to have it sorted before the close of business, but aren't guaranteeing anything.

this is really bad, will they honour or charge additional fees if my mortgage or standing orders do not go through tomorrow!

I have no idea.

I asked them from the perspective of our business - I doubt the Corporate banking team in there would even know TBH.

Try ringing the Personal/Retail banking depts and you might get an answer.

thanks

NinjaTruncs

I take it BOI will reimburse any fees that are incurred due to this issue, if it's not fixed today there are a lot of people who have standing orders or direct debits due to come out tomorrow.

Tow

The reps have been on duty for over 3 hours and not a peep.  Hope this is not turning into another Ulster Bank.

Update from AIB: http://www.boards.ie/ttfthread/2057260172

aburke367

NinjaTruncs wrote: »

I take it BOI will reimburse any fees that are incurred due to this issue, if it's not fixed today there are a lot of people who have standing orders or direct debits due to come out tomorrow.

I asked that question when I called BOI and they said they havent been given any instruction how to deal with unpaid s/o etc

aburke367

Tow wrote: »

The reps have been on duty for over 3 hours and not a peep.  Hope this is not turning into another Ulster Bank.

it has been confimed that the issue lies with Bank of Ireland but up to 10 mins ago they still dont know what is causing the payments from running

Stroke Politics

Sounds like someone in Cabinteely forgot to press "send" @ 02.23 this morning! 

Just spent the last 25 mins on the phone to PTSB for them to note that I cannot pay my mortgage today as I have no funds in my account.  The guy I spoke to was aware of this as well, as his wife is an SNA who was not paid today either....

blackwhite

BOI have confirmed (to us at least) that any costs incurred by people will be refunded - below is an extract from what BOI sent to their business customers about an hour ago.

REFUNDS
There will be no issue with refunding charges incurred due to the processing of late payments.  If your beneficiaries/staff advise you of any charges that have occurred as a direct result of this error, please request them to provide a list of Bank Details and the amounts involved so that these refunds can be facilitated by Bank of Ireland.

Bank of Ireland: Billy

Hi All, 

We can can confirm that a payment file was delayed last night and payments will credit tomorrow.

The majority of BOI payments processed in a timely manner.

We apologise profusely to those customers affected and wish to reassure them that the credits will be in their account by first thing tomorrow morning.

Billy

kristian12

The bigger question is if the S/O or D/D doesn't go through are they going what are they going to do about peoples credit score as it's well known any missed payments affect your ability to get credit these days. 

Bank of Ireland: Billy

kristian12 wrote: »

The bigger question is if the S/O or D/D doesn't go through are they going what are they going to do about peoples credit score as it's well known any missed payments affect your ability to get credit these days. 

Hi kristian12, 

Thanks for posting. 

It is our policy in such cases to ensure no customer is disadvantaged. 
Also, any fees or charges incurred as a direct result will be waived/refunded.

A full list of branch contact numbers can be found here 

Apologies again for this inconvenience. 

Thanks

Billy

RainyDay

Bank of Ireland: Billy wrote: »

Hi kristian12, 

Thanks for posting. 

It is our policy in such cases to ensure no customer is disadvantaged. 
Also, any fees or charges incurred as a direct result will be waived/refunded.

A full list of branch contact numbers can be found here 

Apologies again for this inconvenience. 

Thanks

Billy

Thanks Billy - Can you please confirm that this refund offer applies to non-BOI customers who have incurred fees as a result of BOIs failure to process these payments?

12bp

[font=Verdana, sans-serif]yeah, Bank of Ireland messed up again .. their IT guys Accenture messed up the transfers for over 200,000 people today.. cops, nurses and mostly civil servants.... they say it'll be sorted Friday. better be or i can't pay my rent ![/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Bank of Ireland should get their s**t together and the central bank regulator should slap a fine on them to make them feel the pain.  This is happening too frequently and there’s no pain for them.  Same old same oh again....[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Their Twitter release is pitiful [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]"[/font][font=Verdana, sans-serif]We can confirm a payment file was delayed last night and
payment will credit tomorrow morning. Sincere apologies for this."[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Where’s the compensation ??????[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]It should have said;[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]"We're SORRY, we messed up….again.   A file containing over 200,000 transactions with value in excess of 20 million Euros has not worked. Accenture are working to fix the issue and we know this is causing you a great deal of financial hardship. We WILL fix it tonight and credit €100 to your account as a token of our regret. Again sorry about this, we know it's not acceptable and we WILL try harder.[/font][font=Verdana, sans-serif]”[/font]

12bp

RainyDay wrote: »

Bank of Ireland: Billy wrote: »

Hi kristian12, 

Thanks for posting. 

It is our policy in such cases to ensure no customer is disadvantaged. 
Also, any fees or charges incurred as a direct result will be waived/refunded.

A full list of branch contact numbers can be found

Apologies again for this inconvenience. 

Thanks

Billy

Thanks Billy - Can you please confirm that this refund offer applies to non-BOI customers who have incurred fees as a result of BOIs failure to process these payments?

good Q Rainyday .... that's where I am at ... charges from Ulster for me going overdrawn and my rent cheque bouncing .. will bank of ireland compensate me ? let me know how you get on.  

Bank of Ireland: Elaine

[font=Arial, sans-serif]Hi Folks,[/font]


[font=Arial, sans-serif]We can this morning confirm that all payments which were due to be made yesterday have been sent to customer accounts overnight.[/font]


[font=Arial, sans-serif]However, if any customer has not seen the expected payment reaching their account we would ask them to check their account for updates throughout the morning, and to contact their bank if they continue to experience any issue.[/font]


[font=Arial, sans-serif]Bank of Ireland again sincerely apologises to customers for the delay in payments. We will ensure that no customers will be out of pocket in relation to any resultant fees or charges from this incident.[/font]


[font=Arial, sans-serif]Thank you all for your patience.[/font]

[font=Arial, sans-serif]Elaine[/font]

RainyDay

Bank of Ireland: Elaine wrote: »

[font=Arial, sans-serif]Hi Folks,[/font]


[font=Arial, sans-serif]We can this morning confirm that all payments which were due to be made yesterday have been sent to customer accounts overnight.[/font]


[font=Arial, sans-serif]However, if any customer has not seen the expected payment reaching their account we would ask them to check their account for updates throughout the morning, and to contact their bank if they continue to experience any issue.[/font]


[font=Arial, sans-serif]Bank of Ireland again sincerely apologises to customers for the delay in payments. We will ensure that no customers will be out of pocket in relation to any resultant fees or charges from this incident.[/font]


[font=Arial, sans-serif]Thank you all for your patience.[/font]

[font=Arial, sans-serif]Elaine[/font]

Again, it is important that BOI clarifies if this offer applies to non-BOI customers who were affected by this delay. Are BOI going to pay up quickly, or do I have to go through Small Claims Court?

Bank of Ireland: Elaine

Hi All, 

Thanks for your posts.  

We would like to reassure you that it is Bank of Ireland's policy in such cases as this, to ensure that no customer is disadvantaged. 

If you hold a non-Bank of Ireland account, your bank can liaise with our bank to reconcile any fees or charges as a result of the delay of payments yesterday. 

Thanks again for all your patience with this matter.
Elaine

RainyDay

Bank of Ireland: Elaine wrote: »

Hi All, 

Thanks for your posts.  

We would like to reassure you that it is Bank of Ireland's policy in such cases as this, to ensure that no customer is disadvantaged. 

If you hold a non-Bank of Ireland account, your bank can liaise with our bank to reconcile any fees or charges as a result of the delay of payments yesterday. 

Thanks again for all your patience with this matter.
Elaine

I'm still unclear what is meant by 'liaise' and 'reconcile'. Could BOI please give a clear statement about fees incurred by non-BOI customers as a result of this fiasco, or I'll be filling in the Small Claims Court paperwork over the weekend.

Bank of Ireland: Elaine

Hi RainyDay, 

Apologies if I was unclear in my previous post. 

If you have incurred fees or charges on a non-Bank of Ireland account due to payment delays yesterday, please contact your own bank directly. Bank of Ireland will be working with your bank to facilitate refunds in these cases. 

Your own bank can advise of the procedure they have put in place to do this. 

Once again apologies for any inconvenience caused to you regarding this. 

Thanks again, 
Elaine 

Penny Tration

Can boi confirm that issue has been resolved? My wages normally hit my account on a Friday evening, and there's nothing in my account.

kristian12

Bank of Ireland: Billy wrote: »

Hi kristian12, 

Thanks for posting. 

It is our policy in such cases to ensure no customer is disadvantaged. 
Also, any fees or charges incurred as a direct result will be waived/refunded.

A full list of branch contact numbers can be found here 

Apologies again for this inconvenience. 

Thanks

Billy

Thanks but I wasn't refering to monetary inconvenience but credit scoring. Can you clarify how BOI intends to ensure that any dds or s/o unpaid due to your error does not appear as a black mark on a credit report.

jay2014

green_screen wrote: »

Can boi confirm that issue has been resolved? My wages normally hit my account on a Friday evening, and there's nothing in my account.

Have you got paid yet?.. I should have had a welfare payment as off sick from work for the last 2 weeks and it should have been in thursday or friday but nothing in my account yet. It's a PTSB account but maybe the DSP pay out of a BOI account I don't know

Penny Tration

jay2014 wrote: »

Have you got paid yet?.. I should have had a welfare payment as off sick from work for the last 2 weeks and it should have been in thursday or friday but nothing in my account yet. It's a PTSB account but maybe the DSP pay out of a BOI account I don't know

I've a tsb account also, and still have not been paid, nobody in the company has. We've all had to borrow money from our tills.

Penny Tration

Oh and the DSP do indeed pay from a boi account. Since Monday is a bank holiday, I expect it'll be Tuesday before we get paid.

jay2014

green_screen wrote: »

I've a tsb account also, and still have not been paid, nobody in the company has. We've all had to borrow money from our tills.

It's ridiculous at this stage on Sunday not to be paid. I presume you should have got your money on Thursday?

Penny Tration

jay2014 wrote: »

It's ridiculous at this stage on Sunday not to be paid. I presume you should have got your money on Thursday?

Nah, Friday, it's generally in my account on a Friday afternoon.

jay2014

Thanks very much that information is helpful that they pay from a BOI account. Somehow I think that the banks are not telling us the whole story - this is the response I got from PTSB today - possible we will get it tomorrow if this is true:

[font=Arial, sans-serif]Thank you for your email.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Any payments which permanent tsb received before 2.30am on Saturday morning have now been credited to our customers’ accounts. Any payments we receive after this will be credited on Monday morning at 8.30am.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]For security reasons, I am not able to discuss account details or carry out requests made by email. [/font][font=Arial, sans-serif]Please contact an Open 24 Customer Service Advisor on 1890 500 121 Monday to Friday 8am to 10pm and 10am to 5pm on Saturday and Sunday. Our advisor will be happy to help you with your query.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Please let me know if you have any further queries.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Kind regards,[/font]

jay2014

I think that it's a BOI issue because if the payments had been presented to TSB then I guess the payments would have been processed by now.

Bank of Ireland: Paula C

Hi Kristian12

Thank you for your query.

Please rest assured that Bank of Ireland has taken measure to ensure none of their customers credit rating was affected due to this payment delay. If you are concerned in any way about your account please contact your account holding branch directly and a representative there will be happy to discuss this with you. Branch details can be located here.

We hopes this clarifies this for you, is you have any further queries please do not hesitate to contact us.

Thanks,
Paula C

jay2014

Hi Paula C / BOI,

Can you confirm that DSP payments such as illness benefit have all been sent to the correct bank accounts now at this stage. A lot of people not just myself have still not been paid almost a week later.


Kind Regards

Bank of Ireland: Paula C

Hi jay2014,

Thanks for your query.

We can confirm that the payment delay experienced last Thursday 31st July just affected one payment file. This issue was rectified and all accounts were credited Friday 1st August. Therefore, if you have not received your DSP payment it will be necessary to contact the Department of Social Protection directly regarding this.

We hope this clarifies this for you, if we can assist you with anything else please do not hesitate to contact us.

Thanks,
Paula C