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DAC not working

  • 29-07-2014 10:29am
    #1
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭


    Hi guys,

    The Musical Fidelity DAC I bought in the clearance sale is not working. Power light comes on ok, but I can't get any sound out of it and "lock" led doesn't light up. Have tried coax, optical and USB inputs. Laptop doesn't recognise it as an attached device either.

    Vinnie


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Hi guys,

    The Musical Fidelity DAC I bought in the clearance sale is not working. Power light comes on ok, but I can't get any sound out of it and "lock" led doesn't light up. Have tried coax, optical and USB inputs. Laptop doesn't recognise it as an attached device either.

    Vinnie
    Hi Vinniemac.

    Very strange indeed. 

    We had it running in our store just before we shipped it as it was part of our display setup.

    I'll do a quick check see if anything simple to fix and if not we will need to get the unit picked up from you.

    Apologies for any hassle that this may cause.


  • #3
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Thanks Kenny.

    Any possibility of getting a replacement or will it need to go back to MF for repair?

    Vinnie


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Thanks Kenny.

    Any possibility of getting a replacement or will it need to go back to MF for repair?

    Vinnie
    Hey Vinniemac.

    If you wanted to keep it I can get it repaired but there does not seem to be anymore in the warehouse to get a replacement unfortunately.

    We can have it repaired and return it back to you or we can offer a full refund.

    Let me know what you think.


  • #5
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Richersounds.ie: Kenny wrote: »
    Hey Vinniemac.

    If you wanted to keep it I can get it repaired but there does not seem to be anymore in the warehouse to get a replacement unfortunately.

    We can have it repaired and return it back to you or we can offer a full refund.

    Let me know what you think.

    I'd prefer to get it repaired.

    V.


  • #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Richersounds.ie: Kenny wrote: »
    Hey Vinniemac.

    If you wanted to keep it I can get it repaired but there does not seem to be anymore in the warehouse to get a replacement unfortunately.

    We can have it repaired and return it back to you or we can offer a full refund.

    Let me know what you think.

    I'd prefer to get it repaired.

    V.
    Hi V.

    I will have it arranged to get it collected from you. Are there any days that suit better than others for the collection?


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  • #7
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Any day is good Kenny, once I have a day's notice.

    Vinnie


  • #8
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Any day is good Kenny, once I have a day's notice.

    Vinnie
    Hi Vinnie.

    I know you've been on with Dave but just wanted to confirm that he has the collected booked for you.

    We will have this sorted ASAP once the unit arrives back.


  • #9
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Hi Guys,

    Just want to check if there's been any progress on this as it's been a couple of weeks now?

    Vinnie


  • #10
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Hi Guys,

    Just want to check if there's been any progress on this as it's been a couple of weeks now?

    Vinnie
    Hi Vinniemac.

    I will do some checking in the morning and revert back ASAP.


  • #11
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Any update Kenny?

    Vinnie


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  • #12
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Any update Kenny?

    Vinnie
    Hi Vinnie,

    The DAC has left us today :)  It should arrive back with you repaired tomorrow.

    Chriscc


  • #13
    vinniemac
    Registered Users, Registered Users 2 Posts: 161 ✭✭vinniemac


    Up and running :-) Thanks for getting it sorted 


  • #14
    Richersounds.ie: Kenny
    Company Representative Posts: 17,575 ✭✭✭✭Richersounds.ie: Kenny


    vinniemac wrote: »
    Up and running :-) Thanks for getting it sorted 
    Hi Vinniemac.

    No problem at all.

    Fingers crossed no more issues.


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