Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Parent's Eircom Account

  • 24-07-2014 2:50pm
    #1
    impega1
    Registered Users, Registered Users 2 Posts: 109 ✭✭


    I understand and appreciate that you cannot go into details of my parent's account with me, however I was looking through it the other evening and I was startled to see that it was €50 on average a month for the past few months.

    I do know that the Social Welfare Allowance was removed and they are now subject to the full line rental charge.

    I see from the bill that they are being charged for handset rental. The handset in question in never used and a cordless handset is always used. Is there a process available to return this handset and have this charge discontinued.

    Finally, since the removal of the household benefit scheme, has Eircom introduced any discounts or intensives for AOPs?

    Thanks
    Impega1 


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    impega1 wrote: »
    I understand and appreciate that you cannot go into details of my parent's account with me, however I was looking through it the other evening and I was startled to see that it was €50 on average a month for the past few months.

    I do know that the Social Welfare Allowance was removed and they are now subject to the full line rental charge.

    I see from the bill that they are being charged for handset rental. The handset in question in never used and a cordless handset is always used. Is there a process available to return this handset and have this charge discontinued.

    Finally, since the removal of the household benefit scheme, has Eircom introduced any discounts or intensives for AOPs?

    Thanks
    Impega1 

    [font=Times New Roman","serif]Hi impega1

    There are indeed a few options for people in your parents circumstances and I can also confirm that the handset rental can indeed be removed.

    To explore options on a cheaper plans please contact our customer loyalty team on free phone 1901 - the loyalty team will also be able to remove the handset rental charge :)

    If you want to call to explore the options you are welcome to do so but just make sure to have your parents beside you to confirm that they permit you to discuss their account.

    Thanks

    Al[/font]


  • #3
    impega1
    Registered Users, Registered Users 2 Posts: 109 ✭✭impega1


    Al

    Thanks for that - I'll give them a buzz later

    Thanks


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    impega1 wrote: »
    Al

    Thanks for that - I'll give them a buzz later

    Thanks
    No worries impega1

    Al


Advertisement