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Broadband Delivery Address

whodafunk · 2014-07-23 11:00:39

Hi, My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to…

23-07-2014 11:00am

#1

whodafunk

Registered Users, Registered Users 2 Posts: 553 ✭✭✭

Join Date: July 2013

Posts: 405

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

0

Comments

#2 23-07-2014 11:13am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

0
#3 23-07-2014 11:22am

whodafunk

Registered Users, Registered Users 2 Posts: 553 ✭✭✭

Join Date: July 2013

Posts: 405

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

0
#4 23-07-2014 11:28am

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

Thanks whodafunk

I'll follow up on this & get back to you as soon as possible.

Al

0
#5 23-07-2014 2:33pm

whodafunk

Registered Users, Registered Users 2 Posts: 553 ✭✭✭

Join Date: July 2013

Posts: 405

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

Thanks whodafunk

I'll follow up on this & get back to you as soon as possible.

Al

Hi Al,

I was just wondering if there was any update on this?

Cheers

0
#6 23-07-2014 2:35pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

Thanks whodafunk

I'll follow up on this & get back to you as soon as possible.

Al

Hi Al,

I was just wondering if there was any update on this?

Cheers

Yes whodafunk

I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

Thanks
Al

0
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#7 23-07-2014 3:04pm

whodafunk

Registered Users, Registered Users 2 Posts: 553 ✭✭✭

Join Date: July 2013

Posts: 405

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

Thanks whodafunk

I'll follow up on this & get back to you as soon as possible.

Al

Hi Al,

I was just wondering if there was any update on this?

Cheers

Yes whodafunk

I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

Thanks
Al

Hi Al,

That's great. Thanks for your assistance with this issue

0
#8 23-07-2014 3:06pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

eircom: Alan wrote: »

whodafunk wrote: »

Hi,

My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

Thanks

Hi whodafunk

Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

Thanks
Al

Thanks Al. PM'd.

Thanks whodafunk

I'll follow up on this & get back to you as soon as possible.

Al

Hi Al,

I was just wondering if there was any update on this?

Cheers

Yes whodafunk

I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

Thanks
Al

Hi Al,

That's great. Thanks for your assistance with this issue

You're welcome whodafunk

Pleasure to help

Al

0