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Customs refund when returning items

  • 15-07-2014 2:30pm
    #1
    Roddylarge
    Registered Users, Registered Users 2 Posts: 149 ✭✭


    Hi
    I guess i have two questions, but ill begin with a brief outline of the story.
    My girlfriend bought a few dresses from aliexpress, when they arrived they were all the wrong size. The seller stated that if any measurements were off by more than 1 cm then they would issue a full refund.
    However when we went looking for said refund, the sellers english started to quickly deteriorate to an extent that she could no longer understand us. Anyway after a long winded dispute process with aliexpress we were offered a partial refund of 20% or we could ship the dresses back for a full refund (return shipping at our expense).

    So at the moment our best option to recover some of the expense is to return the dresses.

    When the dresses were delivered we had to pay €40 customs, how do i go about reclaiming this if i return the items?

    and my second question is:
    How can i protect myself from shipping the items back, (going to use an Post as they are cheaper) and the seller claiming that she never received them etc. is registered post enough to protect me?

    thanks in advance


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Moved to Online Buying & Auctions as I think the crew there will have more experience with these kinds of questions.

    dudara


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