Returning item after 30 days (Amazon)

cormie

I bought two items less than 2 years ago (just about) via Amazon and both have developed faults by their own accord. Would ideally like a refund/replacement but not sure if I'm entitled to either? Amazon have a 30 day return window and there doesn't seem to be any option to file a claim after this period. I thought I remembered hearing that all items sold within the EU should be covered for 2 years? Would this come into play here?

Any feedback appreciated

tharmor

cormie wrote: »

I bought two items less than 2 years ago (just about) via Amazon and both have developed faults by their own accord. Would ideally like a refund/replacement but not sure if I'm entitled to either? Amazon have a 30 day return window and there doesn't seem to be any option to file a claim after this period. I thought I remembered hearing that all items sold within the EU should be covered for 2 years? Would this come into play here?

Any feedback appreciated

If its covered by amazon warranty you can but its is highly unlikely they give for 2 years...check with manufacturer if there is any warranty...

Spocker

No obvious information on the Amazon website, what type of items are they, electrical?

You should just get in touch and ask them, their customer support is quite helpful.

Failing that you could try the European Consumer Centre Ireland http://www.eccireland.ie/

cormie

Thanks folks, yeah I think I'll just pop them a mail, it was too late when I posted last night so was seeing if anyone had experience. One of the two items is electronic.

cormie

So Amazon said they cover electronic items for 1 year but for non electronic items, you need to go to the manufacturer after 30 days. I've just sent an email off to both manufacturer anyway so we'll see what happens.

cormie

Just to update on this, I got a replacement from Western Digital of a LIVE TV box unit. I had to pay for the shipping but it was only €10 or so. Never heard back from the non electronic company

cormie

While I was at it, I decided to find out about a defective dash cam I ordered from Amazon (fulfilled by) in January. This is how the chat went:

Chat
End ChatSound
You're now connected to Varun from Amazon.co.uk
Me:Hi there, I'm looking to return
Order #
2************* but it's after 30 days, but still within a year.
Varun:Hello, my name is Varun. I’ll be glad to help you today.
Me:cool, did you get my original message?
Varun:Of course. I will just check this for you right now.
Me:thanks
Varun:Please confirm you are referring to the item ' PRANCE New Mini 0801 Original Ambarella A2S60 Chip ' ?
Me:yep
Varun:Thank you for confirming.
In this case, I can confirm you can return it back to us.
I can also issue you a advance refund while you send the item back to us.
Me:ok great, so what do I need to do?
Varun:I will provide you with a returns label right now to help you send the item back to us.
This will be a pre paid label.
My apologies. If you incur any charges please let us know and we will issue the refund for the same.
Is that acceptable to you.
Me:Yep, what charges may I incur?
Varun:Unfortunately, I am unable to comment on this. However, please provide us a copy of your postage receipt and we will be able to refund the amount back to you.
May I go ahead and proceed wit the advance refund and provide you the label . h
Me:So it won't be a prepaid label you'll be providing me?
Varun:*with
Unfortunately, since you are outside of the UK , I am unable to create a pre paid label.
Me:ok no problem. So is it safe to assume, that if I buy another 2 items from the same seller, and if they develop any problems within a year, I can return them and get a refund too? I may have been unlucky with this one and am willing to give them the benefit of the doubt and try order again.
Varun:Of course.
However, please understand the item you have purchased is sold by the seller ' EPRANCE ' but Fulfilled by: Amazon . In this case, we are able to receive the item back at us for your refund.
If you have purchased it directly from the seller you will have to contact them directly to make arrangements for returns.
Me:Does this apply to all orders, or only orders fulfilled by Amazon? So as long as it says either "dispatched and sold by" or "fulfilled by" amazon, I'm safe within a year?
Varun:That is absolutely correct
Me:Ok cool good to know!
Varun:May I proceed with the return of this item.
Me:please
Varun:Thank you for confirming.
Please click on the following link to be brought to your personalised return label and follow the instructions provided:
Varun:My pleasure. Glad to be of help today. Apart from this, Could I be of any further assistance for today? Me:I think that's it for today, thanks a lot and have a nice day! Varun:You too . Thank you for contacting Amazon. We look forward to seeing you again soon. Please click "End Chat" to close this window." rel="nofollow">https://www.amazon.co.uk/****************
Please save and bookmark this link.
I have also requested for an advance refund of 58.98 GBP back to your payment card.
This will be processed within 2 to 3 business days to you.
Me:Ok that's great, thanks a lot! That was simple
Varun:My pleasure.
Glad to be of help today.

Apart from this, Could I be of any further assistance for today?
Me:I think that's it for today, thanks a lot and have a nice day!
Varun:You too .
Thank you for contacting Amazon. We look forward to seeing you again soon.
Please click "End Chat" to close this window.