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exceeding NBS data allowance

  • 08-07-2014 10:33am
    #1
    hollypink
    Registered Users, Registered Users 2 Posts: 1,509 ✭✭✭


    My parents are NBS customers so I gather their data allowance is 40GB. They've been on the NBS for a couple of years but all of a suddden, in the last few months, they have exceeded the data allowance on at least 3 separate billing periods. They live in a very rural area with no houses nearby and they are very light users. During these periods, as far as I know, only 2 devices were using the data connection - an ipad and an iphone, and they stopped using netflix when this happened the first time, in case that was the problem. They don't use any other streaming apps, as far as I know, and they wouldn't be downloading music or movies or anything like that. It's very strange that during periods when our whole family were home, like Christmas for example, the usage never went over the allowance so I'm puzzled as to what's changed. Three haven't been very helpful either. I'm assuming that this isn't a mistake on Three's part, and that the data is being used, so any suggestions about how to help them get to the bottom of this? They have a wifi router so I can check that when I visit to see what devices are connected but I'm not sure how much additional info I will be able to get from it.


Comments

  • #2
    BeerWolf
    Registered Users, Registered Users 2 Posts: 4,122 ✭✭✭BeerWolf


    Ruled out the possibility of their connection being leeched by someone, have you changed the security passwords ? Checked their computers for viruses, trojans, malware, etc. ? They left some p2p app. on for ages?


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    PC with malware would be my bet. That or RTE player.


  • #4
    clohamon
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭clohamon


    The NBS scheme ends on 25th of August. The download allowance for mobile customers will decrease from 40MB to the standard 15MB. Customers will be receiving a letter in relation to their options.
    Following expiry of the NBS contract and the cessation of the services specified under the contract, “3” will offer customers in NBS areas the same mobile broadband plans and tariffs, as those offered throughout its commercial footprint. I understand that such plans include the option of a 15GB and a 60GB monthly data limit.

    http://oireachtasdebates.oireachtas.ie/debates%20authoring/debateswebpack.nsf/takes/dail2014070100064?opendocument#WRM01650


  • #5
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    clohamon wrote: »
    The NBS scheme ends on 25th of August. The download allowance for mobile customers will decrease from 40MB to the standard 15MB. Customers will be receiving a letter in relation to their options.



    http://oireachtasdebates.oireachtas.ie/debates%20authoring/debateswebpack.nsf/takes/dail2014070100064?opendocument#WRM01650

    But don't three have to honor the full contract length if the user signed up recently?

    I don't think three stopped signing up new NBS customers on the 25th of August last year so anyone signing up after than will have a contract that three have to honor for its full term?


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