New PC crashes when I run games.

donnell90

Hi everyone,

Just built a new gaming PC when i try to run games it crashes the PC and it restarts,
im pretty sure its the graphics card is the problem because I can run games off the motherboards graphics. I'm running windows 8 pro , built this on Monday and installed the graphics card today and I've all the drivers for it up to date. Any help would be welcome

The specs are:

Asus Maximus VII Ranger, Intel Z97 Chipset
8GB Corsair Vengeance Pro 2133MHz
Intel Core i7 4770K
Corsair H100 hydro cooler
Corsair 730T case
1150W Aerocool power supply
3GB EVGA GTX780Ti SC +ACX Cool

SterlingArcher

Try wipe all nvidia driver and traces of it. And do a fresh install. Download driver 335 and the latest beta driver 340 give them both a try.

SterlingArcher

Try wipe all nvidia driver and traces of it. And do a fresh install. Download driver 335 and the latest beta driver 340 give them both a try.

donnell90

SterlingArcher wrote: »

Try wipe all nvidia driver and traces of it. And do a fresh install. Download driver 335 and the latest beta driver 340 give them both a try.

Ive tried what you said still no luck, im going to ring scan and see what they say

glynf

Might be worth trying disabling the motherboard graphics, most good boards will do this anyway but just to rule out any issues do it manually from the BIOS.

donnell90

glynf wrote: »

Might be worth trying disabling the motherboard graphics, most good boards will do this anyway but just to rule out any issues do it manually from the BIOS.

Nope didn't work either.. played a Hr of dayz then crashed again

glynf

Do you get any warnings during non gaming use like 'nvidia drivers have stopped responding and have recovered' or the like?

If the game runs for a while before it crashes, keep an eye on temps using EVGA precision/Riva tuner to see if they spike. Have you the cards Oc'ed?

donnell90

glynf wrote: »

Do you get any warnings during non gaming use like 'nvidia drivers have stopped responding and have recovered' or the like?

If the game runs for a while before it crashes, keep an eye on temps using EVGA precision/Riva tuner to see if they spike. Have you the cards Oc'ed?

Nope nothing like that no warning come up the drivers are installed its sees the card , checked the temps when when it did work with hwmonitor everything is well with in range , im downloading 3d benchmark to see what that does, ive logged a ticket with scan and waiting to hear back

Mr_Red

could it be over heating?

Sand

Check if the power cables to the card are very firmly connected.

I had an issue where my (then newly built) PC would crash when gaming, and it turned out while I had thought I had connected everything firmly - it wasn't firm enough. Once cables were shoved in harder to the card everything was good.

donnell90

Mr_Red wrote: »

could it be over heating?

Sand wrote: »

Check if the power cables to the card are very firmly connected.

I had an issue where my (then newly built) PC would crash when gaming, and it turned out while I had thought I had connected everything firmly - it wasn't firm enough. Once cables were shoved in harder to the card everything was good.

Ive taken it out and reseated it , I dont think its over heating but it does seam like it is shuting itslf down to protect itself , no the PCie plugs are in firmly on both the power supply and the card its self and its firmly in the slot too

donnell90

http:/ /img.ie/nafnn.jpg

remove the space but their is a pic of the plugs in the graphics card , a 6+2 into the 8 and a 6 in to the 6

cherryghost

Not entirely sure if the newest drivers support Nvidia logging (been a while) but normally they are auto stored in ProgramData/Nvidia Corporation/NetService, and there's a log file there. If you can post the lines there when you launch games maybe we can see something that we're missing.

donnell90

cherryghost wrote: »

Not entirely sure if the newest drivers support Nvidia logging (been a while) but normally they are auto stored in ProgramData/Nvidia Corporation/NetService, and there's a log file there. If you can post the lines there when you launch games maybe we can see something that we're missing.

Right i think i went into the right place , the nvidea had a event logging but i hand'nt in enabled but i went and found critical failures
their are loads of these all in around the time i was playing (pretty sure )

Critical 05/07/2014 13:01:25 Kernel-Power 41 (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

so it might be the card causing the power supply to fail??

cherryghost

On the face of it perhaps but since its a new build lets have that as a last scenario. It may not be GPU/PSU related.

Have you got prime95? Run a test to see if it crashes even on CPU load. The Cooler might not be attached properly, causing CPU to overheat and auto shutdown to prevent it from being damaged.

donnell90

cherryghost wrote: »

On the face of it perhaps but since its a new build lets have that as a last scenario. It may not be GPU/PSU related.

Have you got prime95? Run a test to see if it crashes even on CPU load. The Cooler might not be attached properly, causing CPU to overheat and auto shutdown to prevent it from being damaged.

Ive been on to scan and they got me to try the card in both pcie solts with different power cords just to see was the cable damaged also to run benchmarking which killed it in 2- 5 min each time running it ive been running prime 95 for the last 20 min and hasn't crashed yet and all the temps are good , scan have asked me to return the card to see if its faulty , im out of ideas anyway ha