Cancellation charge

Hurley6969

Hi, could someone let me know the process around cancellation fees. I joined yourselves July last year and more than likely will be moving. If I call with a final meter reading before the contract ends (assuming its a year contract it will be at the end of this month) am I liable to pay a cancellation fee because its not the full term of the contract or how does this work. Also I am paying by DD, I assume these will stop automatically once I give a final reading? 

EI: Una

Hi Hurley6969,

There is an exit fee of €50 if the customer switches to another supplier before their contract ends with Electric Ireland (the switching process, either online or over the telephone with the chosen new supplier, would include providing an up-to-date meter reading - for the final bill with the previous supplier and the point from which to commence billing with the new supplier).
There is no cancellation fee if the customer simply closes their account with Electric Ireland due to moving address.
Switching supplier would cause the final bill from the previous supplier to be taken by direct debit, and any subsequent bills would be paid to the new provider, which would require supply of bank details for setting up direct debit with them.

If you would like us to check your account, e.g. when your contract ends, do private message us your Electric Ireland account number and your name, address and telephone number, confirming you are the account-holder.

Kind regards,
Una