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eFibre

  • 24-06-2014 10:42am
    #1
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,263 ✭✭✭


    Hi,

    If we upgrade to eFibre, will the installer have to put in a new telephone line (drilling, ,etc.)

    Or is it simply a new modem?

    Regards


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Spon Farmer wrote: »
    Hi,

    If we upgrade to eFibre, will the installer have to put in a new telephone line (drilling, ,etc.)

    Or is it simply a new modem?

    Regards

    Hi Spon Farmer

    An efibre upgrade does require an engineer appointment - they don’t do any drilling but it does involve a little bit of work to the main socket in your house and installation of a new modem

    Thanks
    Al


  • #3
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,263 ✭✭✭Spon Farmer


    eircom: Alan wrote: »
    Spon Farmer wrote: »
    Hi,

    If we upgrade to eFibre, will the installer have to put in a new telephone line (drilling, ,etc.)

    Or is it simply a new modem?

    Regards

    Hi Spon Farmer

    An efibre upgrade does require an engineer appointment - they don’t do any drilling but it does involve a little bit of work to the main socket in your house and installation of a new modem

    Thanks
    Al
    so it only takes a few minutes?


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Spon Farmer wrote: »
    eircom: Alan wrote: »
    Spon Farmer wrote: »
    Hi,

    If we upgrade to eFibre, will the installer have to put in a new telephone line (drilling, ,etc.)

    Or is it simply a new modem?

    Regards

    Hi Spon Farmer

    An efibre upgrade does require an engineer appointment - they don’t do any drilling but it does involve a little bit of work to the main socket in your house and installation of a new modem

    Thanks
    Al
    so it only takes a few minutes?
    Hi Spon Farmer

    Yes it usally only takes about 20 to 40 minutes

    Al


  • #5
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,263 ✭✭✭Spon Farmer


    Thank you.

    I cannot find the letter that Eircom sent with the number to call or find it on the website.

    I was supposed to call by the 30th - today - to schedule the upgrade.

    Can I still do that today?

    What is the number?


  • #6
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,263 ✭✭✭Spon Farmer


    Also, eFibre is only available on an 18 month contract. 

    What does this mean? What happens after 18 months?


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  • #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Spon Farmer wrote: »
    Also, eFibre is only available on an 18 month contract. 

    What does this mean? What happens after 18 months?

    Hi Spon Farmer

    You would need to contact sales on free phone 1800 500 300 or 1800 503 303 - either one will do  :)

    An 18 month contract means that you would need to agree to keep the service for 18 months without closing or moving account to another provider.

    Thanks
    Al


  • #8
    Spon Farmer
    Registered Users, Registered Users 2 Posts: 4,263 ✭✭✭Spon Farmer


    Thanks.

    So, unless we actually end it by contacting you it will just carry on?


  • #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Spon Farmer wrote: »
    Thanks.

    So, unless we actually end it by contacting you it will just carry on?
    No worries Spon Farmer

    Yes, that's correct
    Al


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