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Beware of USA companies with UK web sites

  • 24-06-2014 9:15am
    #1
    gerdalt
    Registered Users, Registered Users 2 Posts: 219 ✭✭


    Recently ordered vitamins from www.puritanspride.co.uk. Requested delivery to a friend's UK address (free UK delivery advertised by seller).
    Turns out the vits are shipped from the USA and hence attract UK customs. Had to pay a load of extra cash to get them.
    So beware of Puritans Pride UK - they are a USA company.
    And yes, it does say so on their website - in the small print.
    Not a happy ex-customer.
    Ger


Comments

  • #2
    GarIT
    Registered Users, Registered Users 2 Posts: 8,671 ✭✭✭GarIT


    It's not like they are lying, they never claimed to be in the UK. Most major companies have a site for every country, for example Nike have an Irish website.

    On the other hand everyone knows you never by any sort of tablets or supplements online especially when it's not from a reputable company.


  • #3
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,552 Mod ✭✭✭✭Cabaal


    Information is listed right on their front page
    Please note that all orders are shipped from US and subject to customs clearance, duties, taxes, tariffs or other charges that may be incurred. View our shipping policy for more details.

    took me 2seconds to find it,

    If you add an item to the shopping cart and then view the cart it clearly says it again...in normal sized text right under the item
    Please note that all orders are shipped from US and subject to customs clearance, duties, taxes, tariffs or other charges that may be incurred.

    Puritan's Pride cannot anticipate or estimate duties, tariffs and taxes.

    If you proceed to checkout, on the order summary page it once again says it right above your order total
    Please note that all orders are shipped from US and subject to customs clearance, duties, taxes, tariffs or other charges that may be incurred.

    Right above where you select the shipping method for your order it once again says
    Please note that all orders are shipped from US and subject to customs clearance, duties, taxes, tariffs or other charges that may be incurred. Puritan's Pride cannot anticipate or estimate duties, tariffs and taxes.

    Hardly small print OP and very very far from hidden information....infact its likely the most upfront website I've seen when it comes to such charges, seems you didn't bother to read any of the details on the shopping cart or checkout pages


  • #4
    gerdalt
    Registered Users, Registered Users 2 Posts: 219 ✭✭gerdalt


    I stand humbly corrected :)


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