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Change of address for efibre

OneManNoDucks · 2014-06-23 10:34:31

Hi, I am moving house. I have eFibre. I was told by a rep that it costs nothing to change my address and move the router. My new address appears to have eFibre available on your website. 1) Am I correct in understanding it is free to transfer? 2) Will I have to take up a new 18-month contract, or can I see the old one out?…

23-06-2014 10:34am

#1

OneManNoDucks

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: February 2013

Posts: 3

Hi, I am moving house. I have eFibre. I was told by a rep that it costs nothing to change my address and move the router. My new address appears to have eFibre available on your website.

1) Am I correct in understanding it is free to transfer?
2) Will I have to take up a new 18-month contract, or can I see the old one out?
3) Would I need to get in contact with eircom much in advance? Or can it be switched on the day?

Would be most grateful if you could answer those questions without referring me to a customer care number. Thanks.

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Comments

#2 23-06-2014 12:35pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

OneManNoDucks wrote: »

Hi, I am moving house. I have eFibre. I was told by a rep that it costs nothing to change my address and move the router. My new address appears to have eFibre available on your website.

1) Am I correct in understanding it is free to transfer?
2) Will I have to take up a new 18-month contract, or can I see the old one out?
3) Would I need to get in contact with eircom much in advance? Or can it be switched on the day?

Would be most grateful if you could answer those questions without referring me to a customer care number. Thanks.

Hi OneManNoDucks

If efibre is available at the new address it is indeed free to transfer service- if it is not available it is also free to transfer service to a regular broadband service

If a move is carried out a new 18 month contract commences and it is advisable to get in touch with eircom a couple of weeks in advance (it's certainly not possible to arrange same day)

Thanks
Al

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