garmin edge 500 acting up

mick121

need some help please.My garmin edge 500 suddenly stopped working.when i connect to laptop it recognises it as usual but when i open strava it doesnt see it.Up until last week when i open strava on pc it automaticly searches,finds and downloads new activites.I just today opened an account with garmin connect and it recognised my garmin.It downloaded info no problem so is the issue seems to be with strava.Also there was a firmware update but i didnt bother as have heard befor that they can harm the garmin,is this true.Thanks for your help boardies.

Lusk_Doyle

You need an upgrade. I've a 705 going cheap in the adverts forum!

blobbie

Have an Edge 500 with firmware 3.30 and it appears to be working fine.

Have the newish "Garmin Express" installed (v3.2.7) and it recognises Edge fine and uploads to Garmin Connect, Ride with GPS and Strava. Recently Strava seems to take about a minute to recognise the device mind you that could be my laptop which has been playing up recently.

Am on Win 8.1 OS

Only "issue" is that Garmin Express constantly prompts me to install an update to their TZ map. An inconvenience rather than a problem.

Buzwaldo

I noticed lately that it doesnt automatically start uploading either. IIRC there was a panel of 4 options after pressing the 'upload new activity' tab. By pressing the garmin option it then found the garmin device and uploaded as previously.
Perhaps a small change to the strava site?

mick121

Lusk_Doyle wrote: »

You need an upgrade. I've a 705 going cheap in the adverts forum!

Not gonna happen.its less than a year old and santy aint coming for a while yet

mick121

Buzwaldo wrote: »

I noticed lately that it doesnt automatically start uploading either. IIRC there was a panel of 4 options after pressing the 'upload new activity' tab. By pressing the garmin option it then found the garmin device and uploaded as previously.
Perhaps a small change to the strava site?

Didnt notice that.i'll try after next spin.its very annoying and assume its not the unit but strava

mick121

Buzwaldo wrote: »

I noticed lately that it doesnt automatically start uploading either. IIRC there was a panel of 4 options after pressing the 'upload new activity' tab. By pressing the garmin option it then found the garmin device and uploaded as previously.
Perhaps a small change to the strava site?

My problem is strava doesn't find the device even if I click search.up till this as soon as I open strava with the Garmin already connected it automatically finds and downloads new activities. Dont know whats going on

jinkypolly

mick121 wrote: »

My problem is strava doesn't find the device even if I click search.up till this as soon as I open strava with the Garmin already connected it automatically finds and downloads new activities. Dont know whats going on

Mines is the same. I just select the 'File' option and navigate to the garmin/activities folder and select the file from there. It turns out this is actually quicker than waiting for the ride to be automatically detected.

mick121

jinkypolly wrote: »

Mines is the same. I just select the 'File' option and navigate to the garmin/activities folder and select the file from there. It turns out this is actually quicker than waiting for the ride to be automatically detected.

Must try that cheers.whats your thoughts on updating firmware.some say it can do more damage than good

Tenzor07

Also check that the are no issues with the USB cable and connection, check under "My Computer" that you see two extra drives, Garmin is one and one other.

Could be that your laptop is not detecting USB devices..and not a strava issue.

Zyzz

I'm afraid your garmin is fine and the issue arises from your bike, only option..

..new bike!

Zen0

From the symptoms being described it (Garmin visible in Windows Explorer) it sounds like the issue is with the Garmin connector plugin for your browser. It may be that when Garmin Connect installed its new connector software to automatically upload your data to Garmin Connect it removed the Garmin Connector plug-in (vague recollection of this happening to me when the new Garmin connector installed, but it's the kind of thing I fix without even thinking about, so I can't fully recall). Do a search on Google for Garmin connector plug in; there should be one still available from the Garmin website (use other sites with caution). Reinstalling the plug in won't affect the new Garmin connector thingie.

It's a bit smart of Garmin switching their upload module. If one were suspicious, one might suspect it was a way of knocking the competition (Strava) on the head.

cheerspal

Try

To force the unit to mass storage:
1. Turn the unit off
2. Hold the PAGE/MENU/ENTER button (bottom left) down
3. Plug the unit into USB while still holding down the MENU button
4. Your device will eventually go to mass storage

mick121

Zyzz wrote: »

I'm afraid your garmin is fine and the issue arises from your bike, only option..

..new bike!

A yes never thought of the obvious

mick121

Zen0 wrote: »

From the symptoms being described it (Garmin visible in Windows Explorer) it sounds like the issue is with the Garmin connector plugin for your browser. It may be that when Garmin Connect installed its new connector software to automatically upload your data to Garmin Connect it removed the Garmin Connector plug-in (vague recollection of this happening to me when the new Garmin connector installed, but it's the kind of thing I fix without even thinking about, so I can't fully recall). Do a search on Google for Garmin connector plug in; there should be one still available from the Garmin website (use other sites with caution). Reinstalling the plug in won't affect the new Garmin connector thingie.

It's a bit smart of Garmin switching their upload module. If one were suspicious, one might suspect it was a way of knocking the competition (Strava) on the head.

Ha ha you just might be right.whats your thoughts on updating firmware? ? Yes or no.I followed your advice and updated plug in from Garmin site and followed instructions listed by other boardie and all is good in the world again.thanks for all the help

Zen0

The new Garmin connector software updated my firmware before I realised what was happening. Device is still working. However, my normal approach to such things if 'if it ain't broke ...'.

mick121

Zen0 wrote: »

The new Garmin connector software updated my firmware before I realised what was happening. Device is still working. However, my normal approach to such things if 'if it ain't broke ...'.

I would be thinking the same way

mick121

Buzwaldo wrote: »

I noticed lately that it doesnt automatically start uploading either. IIRC there was a panel of 4 options after pressing the 'upload new activity' tab. By pressing the garmin option it then found the garmin device and uploaded as previously.
Perhaps a small change to the strava site?

Happy days that worked a treat.I updated plug in and followed your steps.cheers