If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Are these bent pins?

Malice · 2014-06-17 21:23:15

I have just gotten an Asrock Z87 Extreme4 to use as part of a new PC build. On removal of the plastic case for the processor, some of the pins look a bit odd. Here's a shot from above: And one from the side: Are these bent pins? I took a shot of another CPU socket and it looks as expected, that all the pins are pointing…

Options

17-06-2014 10:23pm

#1

Malice

Registered Users Posts: 15,065 ✭✭✭✭

Join Date: August 2004

Posts: 14218

I have just gotten an Asrock Z87 Extreme4 to use as part of a new PC build. On removal of the plastic case for the processor, some of the pins look a bit odd.
Here's a shot from above:

And one from the side:

Are these bent pins? I took a shot of another CPU socket and it looks as expected, that all the pins are pointing the same way:

If someone more knowledgeable could confirm my suspicions then that would be great.

0

Comments

Options
#2 17-06-2014 10:55pm
deceit

Registered Users Posts: 2,315 ✭✭✭

Join Date: April 2007

Posts: 2162

They are bent pins send it straight back asap.

0
Options
#3 18-06-2014 12:59am
Redfox25

Registered Users Posts: 1,528 ✭✭✭

Join Date: January 2011

Posts: 1480

If your emailing them attach those photos too.

0
Options
#4 18-06-2014 3:46pm
Malice

Registered Users Posts: 15,065 ✭✭✭✭

Join Date: August 2004

Posts: 14218

Thanks for the confirmation folks. The board has only just been opened so I have all of the packaging thankfully. I'm just trying to figure out exactly what to do next. It came from Hardware Versand so it looks as if there is a 28 day return guarantee.

This thread suggests logging into my account on Hardware Versand, logging a complaint, printing off generated UPS label, arranging collection with UPS. Any idea if I'm missing anything? I haven't had to do this before so I don't want to cause any more hassle for myself by missing something.

0
Options
#5 18-06-2014 4:42pm
Redfox25

Registered Users Posts: 1,528 ✭✭✭

Join Date: January 2011

Posts: 1480

Malice wrote: »

Thanks for the confirmation folks. The board has only just been opened so I have all of the packaging thankfully. I'm just trying to figure out exactly what to do next. It came from Hardware Versand so it looks as if there is a 28 day return guarantee.

This thread suggests logging into my account on Hardware Versand, logging a complaint, printing off generated UPS label, arranging collection with UPS. Any idea if I'm missing anything? I haven't had to do this before so I don't want to cause any more hassle for myself by missing something.

Do that and your good to go.
Then sit back and wait, you most likely will NOT hear from them at all and they will send you a new item.
Be sure to include the photos if you can when your on the website and explain clearly that you had only opned the box.

0
Options
#6 06-07-2014 3:20pm
Malice

Registered Users Posts: 15,065 ✭✭✭✭

Join Date: August 2004

Posts: 14218

Just a quick update. A replacement motherboard arrived on Friday and I've just installed it today. Happily everything seems to be working fine. Redfox25 was correct, I didn't hear anything from Hardware Versand until the package arrived.

0
Advertisement
Options
#7 06-07-2014 6:46pm
Redfox25

Registered Users Posts: 1,528 ✭✭✭

Join Date: January 2011

Posts: 1480

Malice wrote: »

Just a quick update. A replacement motherboard arrived on Friday and I've just installed it today. Happily everything seems to be working fine. Redfox25 was correct, I didn't hear anything from Hardware Versand until the package arrived.

happy days.

0