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Customs: handling customer returns

  • 13-06-2014 11:20am
    #1
    zac8
    Registered Users, Registered Users 2 Posts: 532 ✭✭✭


    Sorry I'm not sure if this is in the correct forum.

    I have a customer in USA who bought an item from me and returned it to be fixed. I'm ready to send it back but I don't want my customer to get hit by import duty again for the same item. Anyone know what the procedure is here? I use parcel2go.com for shipping so I can't speak to the freight company directly.


Comments

  • #2
    jimmii
    Registered Users, Registered Users 2 Posts: 14,810 ✭✭✭✭jimmii


    I think your only option will be to refund it after they have paid.

    "Duty cannot be pre-paid by the sender (duty can't be paid until the duty rate is assessed by a Customs and Border Protection (CBP) Officer.) This can't happen until the item actually arrives in the U.S; it can only be paid by the recipient."

    https://help.cbp.gov/app/answers/detail/a_id/199/~/duty---recipients-of-gifts-mailed


  • #3
    zac8
    Registered Users, Registered Users 2 Posts: 532 ✭✭✭zac8


    The problem is that they have already paid the duty on it the first time. I'm sending it back to them after it has been repaired and I don't want them to be hit for duty on the same item a second time.


  • #4
    jimmii
    Registered Users, Registered Users 2 Posts: 14,810 ✭✭✭✭jimmii


    It appears there is no way round it really I think you'll just have to let them know that you will cover the duty but they will have to pay it initially and then you'll send them the money for it.


  • #5
    Graham
    Moderators, Society & Culture Moderators Posts: 17,643 Mod ✭✭✭✭Graham


    It's probably too late to send you to this now but it might come in useful next time:

    https://help.cbp.gov/app/answers/detail/a_id/377/~/duty-on-goods-purchased-overseas-being-exported-for-repair,-alteration,

    If you can include proof that the goods were only exported from the US for repair, that may help. Also mark the package as zero value warranty replacement/repair.


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