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Missed DPD delivery but is it MandM's fault?

  • 11-06-2014 3:01pm
    #1
    Closed Accounts Posts: 2 shaun_p96


    Hi, I was due to get an MandMDeiect delivery today. After I purchased the order on MandM's website I remembered I got a new number. I emailed MandM right away (Monday evening) and told them that the courier will have the wrong number. They replied saying they gave the courier my number and they will call me on delivery. So I got an email taday saying it will be delivered between 9-12am. So i waited and never got a call. I went to track the parcel and it says it's been returned to the depot. The depot is 2hours away. Will they re-deliver it tomorrow or will I have to collect?
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Comments

  • Closed Accounts Posts: 20,374 ✭✭✭✭ foggy_lad


    shaun_p96 wrote: »
    Hi, I was due to get an MandMDeiect delivery today. After I purchased the order on MandM's website I remembered I got a new number. I emailed MandM right away (Monday evening) and told them that the courier will have the wrong number. They replied saying they gave the courier my number and they will call me on delivery. So I got an email taday saying it will be delivered between 9-12am. So i waited and never got a call. I went to track the parcel and it says it's been returned to the depot. The depot is 2hours away. Will they re-deliver it tomorrow or will I have to collect?

    Did you ring the depot to tell them about the mistake in the address?


  • Registered Users Posts: 7,181 ✭✭✭ GerardKeating


    shaun_p96 wrote: »
    Hi, I was due to get an MandMDeiect delivery today. After I purchased the order on MandM's website I remembered I got a new number. I emailed MandM right away (Monday evening) and told them that the courier will have the wrong number. They replied saying they gave the courier my number and they will call me on delivery. So I got an email taday saying it will be delivered between 9-12am. So i waited and never got a call. I went to track the parcel and it says it's been returned to the depot. The depot is 2hours away. Will they re-deliver it tomorrow or will I have to collect?

    DPD are normally grand. Give them a call and they will update and send it out again tomorrow..


  • Closed Accounts Posts: 2 shaun_p96


    Gave them a call earlier on, they updated the number and re-delivering it tomorrow. Thanks guys


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