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Eircom experience so far

uck51js9zml2yt · 2014-06-10 11:25:57

I had my package installed last week which went very smoothly. Everything went downhill from there.....almost! For a week I was told by customer service that My account was still pending. They didnt know why it was taking so long, coudn;t fix it themselves and No I couldn't talk to a supervisor. I contacted the Reps on…

10-06-2014 11:25am

#1

uck51js9zml2yt

Closed Accounts Posts: 18,268 ✭✭✭✭

Join Date: September 2010

Posts: 17353

I had my package installed last week which went very smoothly.
Everything went downhill from there.....almost!

For a week I was told by customer service that My account was still pending. They didnt know why it was taking so long, coudn;t fix it themselves and No I couldn't talk to a supervisor.

I contacted the Reps on boards last friday and got no response.

Finally I contacted someone I knew in Eircom HQ who passed my details onto someone.
I got a call the following day saying my account WAS active and didnt know why customer services said it wasn't. She then proceeded to add onto my package the options I wanted.

Apart from that, the package is great and broadband speeds far exceed those of sky with 50 mbps download and 20 mbps upload

At 35 a month for the next year I'm a happy bunny

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Comments

#2 12-06-2014 3:31pm

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

Gibson Eager Stocking wrote: »

I had my package installed last week which went very smoothly.
Everything went downhill from there.....almost!

For a week I was told by customer service that My account was still pending. They didnt know why it was taking so long, coudn;t fix it themselves and No I couldn't talk to a supervisor.

I contacted the Reps on boards last friday and got no response.

Finally I contacted someone I knew in Eircom HQ who passed my details onto someone.
I got a call the following day saying my account WAS active and didnt know why customer services said it wasn't. She then proceeded to add onto my package the options I wanted.

Apart from that, the package is great and broadband speeds far exceed those of sky with 50 mbps download and 20 mbps upload

At 35 a month for the next year I'm a happy bunny

Hi Gibson Eager Stocking

Apologies for not getting to your PM on time however if there is anything I can help you with in the furure please let me know by posting here or by PM.

Al

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