Call Centre Interview?

1moo345

Probably a very exhausted topic.

I have an interview for a call centre. They deal primarily with phone companies and phone sales. I have a basic knowledge of it, but not too much. What would I be expected to know in the interview? (There is training before you start the job)

What questions will they be asking outside the generic personal ones?

Any advice appreciated.

Thanks

DarkJager

1moo345 wrote: »

Probably a very exhausted topic.

I have an interview for a call centre. They deal primarily with phone companies and phone sales. I have a basic knowledge of it, but not too much. What would I be expected to know in the interview? (There is training before you start the job)

What questions will they be asking outside the generic personal ones?

Any advice appreciated.

Thanks

They'll ask how you would deal with certain situations (e.g irate customers), how you'd handle questions you're not 100% sure of the answer to etc..Generally the questions will be geared towards how you approach situations and deal with people.

1moo345

That is right up my alley. I am really worried about technical questions regarding phone models and stuff, would there be much of that?

blindsider

OP - you might be expected to show an interest in the techie side, but no more. That's what the training is for. They certainly don't want super-geeks who think they no more than trainers and the client.

You'll get questions like "Tell me about a time you dealt with an irate customer..." or "Strengths and weaknesses..." possibly even "What would you do if a colleague was regularly giving out incorrect info to callers?"

Tell them you enjoy the techie side and would enjoy training. You're aware that the clients needs are paramount and would advise callers according to the info given in training etc.

1moo345

That eases my mind a bit! Thank you. I am definitely interested in learning, I just don't know a lot of stuff at the moment.

Thanks all, will let you know how it goes

1moo345

Hey everyone, delighted to say I was successful in the end. I was just honest and said I didn't now much about the technical side, but I am willing to learn about it..

Thanks for your help