who is responsable

lulu1

Just before xmas I bought a sewing/embroidery machine costing me just under 1000 e. A few days ago it developed what I think is a very small fault. Phoned the shop yesterday and they told us they would get the company mechanic to phone us today and see if we could sort it out over the phone. Today while we were out the shop phoned giving my daughter an english number for us to contact Is it not up to the shop to sort this out.

The Diddakoi

Do you have the warranty ? Might be worth checking.
I bought a treadmill, and it developed a fault after 6 months. Contacted the shop and was told I had to deal directly with the manufacturers. Checked warranty and it clearly stated any faults were down to the manufacturer. Also had to ring a company in England, but have to say they were very good, and had a local fella out in a week to repair it, under warranty. The shop wasn't interested In doing anything at all.

RobertKK

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html


According to this: Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)

Maximus Alexander

In Ireland it is always the retailer who is responsible, do not let them fob you off, show them the legislation if need be.

Sir Arthur Daley

Did you try switching it off and back on again?

Alf. A. Male

Sewing machines cost nearly €1000?? No wonder sweatshops can only pay low wages.

Raging_Ninja

lulu1 wrote: »

Just before xmas I bought a sewing/embroidery machine costing me just under 1000 e. A few days ago it developed what I think is a very small fault. Phoned the shop yesterday and they told us they would get the company mechanic to phone us today and see if we could sort it out over the phone. Today while we were out the shop phoned giving my daughter an english number for us to contact Is it not up to the shop to sort this out.

Usually that sort of stuff is up to the manufacturer, unless it was broken when you bought it.

Alf. A. Male

Raging_Ninja wrote: »

Usually that sort of stuff is up to the manufacturer, unless it was broken when you bought it.

Nonsense. Your contract is with the retailer.

runawaybishop

No, the contract is with the retailer, not the manufacturer.

kneemos

Up to the retailer to deal with the problem,they can get credit or a repair or replacement from the manufacturer.

lulu1

runawaybishop wrote: »

No, the contract is with the retailer, not the manufacturer.

I would say you are right I'm sure they just can't throw you a number they must take some responsability

Mr. CooL ICE

I was sew not expecting people to be so helpful in this thread.

Jasper79

Yeah definietely up to the retailer to sort out.

lulu1

LordChessington wrote: »

I was sew not expecting people to be so helpful in this thread.

No stupid so & so's here

I am pie

Depends what you want to happen.

1. Do you want your money back or an exchange of goods? Contact the retailer.

2. Do you want the machine fixed? I doubt the retailer have anyone qualified or capable to assess and fix the machine. Why not just call the number in England and see what they say. It might just be a call centre in the UK (possibly even in N.Ireland!) and they might have a local service operation where someone will call out to you.

I would say at the very least it's worth calling the UK number to understand what they can do for you? Given that it's a pricey piece of kit you'd assume they will be very focused on protecting their brand and quickly resolving the fault. If they don't offer any support then get on to the retailer and tell them they have sold you faulty goods not fit for purpose and demand a refund or product exchange.

You have to think about what you want to happen and who is best placed to make that happen for you.

ScumLord

I always tend to go straight to the manufacturer, it's what the shop is going to do anyway. If it's a good manufacturer they'll pay for collection, fix it and send it straight back to you. With the shop acting as a middleman they may forget about it for a week, send it off, get it back, forget about it for another week, etc...

Anonamoose

Retailer / Seller is responsible

tiablue

can somebody please help me to start a new thread as the new thread link isnt showing

donegal__road

lulu1 wrote: »

I would say you are right I'm sure they just can't throw you a number they must take some responsability

if you bought a FIAT car off a dealer in Ireland, and it developed a mechanical problem, what would you say if the dealer gave you the number of FIAT in Milan and told you it was their problem?

biko

Is it consumer issues day today in AH?


If so I have the broken condom I'd like to return for a refund.

Anonamoose

donegal__road wrote: »

if you bought a FIAT car off a dealer in Ireland, and it developed a mechanical problem, what would you say if the dealer gave you the number of FIAT in Milan and told you it was their problem?

Who buys FIAT's ???
lol

ScumLord

donegal__road wrote: »

if you bought a FIAT car off a dealer in Ireland, and it developed a mechanical problem, what would you say if the dealer gave you the number of FIAT in Milan and told you it was their problem?

Not quite the same thing. Some manufacturers do have floating engineers that can do the work required, other stuff is too specialised to be done outside of the factory.


Regardless of your rights and who should and shouldn't do what, if you want it fixed quickly it's usually quicker to go direct I find. It can depend on the product and the situation but over all I'd shoot an email off to the manufacturer first and foremost as they've the most experience with that product.

Maximus Alexander

tiablue wrote: »

can somebody please help me to start a new thread as the new thread link isnt showing

Totally off topic, but all right:

http://www.boards.ie/vbulletin/showthread.php?t=2056704028

--LOS--

friggin hell are they that pricey??

I would insist the shop sort you out tbh.

NomadicGray

It's often better & quicker to go to the manufacturer. Definitely call them and see what they can do, at least you know you have your contract with the seller to fall back on

Sleeper12

Your contact is with the shop you bought it from But sometimes it is easier for you to talk directly with the manufacturer. Let's say that it needs repairing. There is no point in the shop you bought it from being middle man in trying to arrange an appointment. Or perhaps the shop has no technical knowledge. In this case it is logical to deal directly with the manufacturer. This doesn't mean that the shop is not responsible if all else fails.

Barely There

I think it's society's fault.

Maximus Alexander

Barely There wrote: »

I think it's society's fault.

In before bankers and the dole are to blame. :pac:

cml387

I'd try the phone call first.
Possibly what you consider a fault may not actually be one.
But if you get no satisfaction, the contract is with the shop.
It's not straightforward, they are entitled to try to repair it, in which case it will have to go back to the manufacturer away.
If the attempted repair doesn't work, then it's a refund or replace.

Arthur Beesley

Moved to Consumer Issues.

renegademaster

lulu1 wrote: »

Just before xmas I bought a sewing/embroidery machine costing me just under 1000 e. A few days ago it developed what I think is a very small fault. Phoned the shop yesterday and they told us they would get the company mechanic to phone us today and see if we could sort it out over the phone. Today while we were out the shop phoned giving my daughter an english number for us to contact Is it not up to the shop to sort this out.

it's up to the reseller to sort it for you if it developed a fault or is not fit for purpose up to 2 years (6 years in some eu countries!!:) after you bought it. check out EU directive 1999/44

lulu1

The saga goes on
Against all my intentions I decided to phone machine manufacturer.Sat for half an hour listening to music blaring in my ear. With no sings of a reply I then phoned the shop where I bought it. I told them I was not phoning England any more at my own expence. A bit annoyed she said she would try and ring them. Anyway got a phone call from England telling me a courier would pick up the machine and take it for repairs the next day. 3 days later no courier. Anyway machine was repaired and when I opened the box and went to use it I noticed a wire that I never saw before. Now the machine has another problem. Phoned shop few days ago said she would look into it but still no reply

Fed up

Capt'n Midnight

biko wrote: »

Is it consumer issues day today in AH?


If so I have the broken condom I'd like to return for a refund.

You'll need to provide the birth cert.

dr strangelove

Seriously? This is AH - blast it with yore ma's piss.

Tail Docker

What you sewing op? You running it as a business?

pokes can looking for worms, for the giggle..

endacl

donegal__road wrote: »

if you bought a FIAT car off a dealer in Ireland, and it developed a mechanical problem, what would you say if the dealer gave you the number of FIAT in Milan and told you it was their problem?

Bad example. If somebody was dumb enough to buy a fiat...?

:pac:

Tin Foil Hat

lulu1 wrote: »

The saga goes on
Against all my intentions I decided to phone machine manufacturer.Sat for half an hour listening to music blaring in my ear. With no sings of a reply I then phoned the shop where I bought it. I told them I was not phoning England any more at my own expence. A bit annoyed she said she would try and ring them. Anyway got a phone call from England telling me a courier would pick up the machine and take it for repairs the next day. 3 days later no courier. Anyway machine was repaired and when I opened the box and went to use it I noticed a wire that I never saw before. Now the machine has another problem. Phoned shop few days ago said she would look into it but still no reply

Fed up

Put it in your car. Put the receipt in your pocket. Go to the shop. Demand a refund or a replacement.

Annasopra

Tin Foil Hat wrote: »

Put it in your car. Put the receipt in your pocket. Go to the shop. Demand a refund or a replacement.

I agree with this. Faffing around for months on end with phonecalls is pontless.

lulu1

Phoned shop where I bought machine told them I wanted refund. After a bit of huffing and puffing the refund is now in my bank account