Dealer has ordered a part for me and I want to cancel

shamtastic

Hi guys, I need some advice. I badly damaged an alloy recently and rang a dealer who then ordered a new replacement for me. Lacking much knowledge about cars, I now realise that at €200 I really should have went for a used one. I don't want to screw the dealer over but I want to get a used one now. The dealer has my card details which I gave over the phone and he did explain to me that this was to protect him from being landed with the cost. I rang the dealer the following day to cancel but the part was already on its way. The man on the phone explained to me that on his end it would take him 9 months to process a return + a handling charge. I want to know is this true as it's not an independent dealer? Is it genuinely difficult for them to get returns even if they are official dealers? I was considering offering to pay for it whilst requesting that they return it and provide me with a refund when the process is over so as to not mess their cash flow. Is this sensible?

visual

Its not always clear cut but most pary suppliers opperate on returned goods in perfect condition a restocking charge plus return currier/postage cost. There is usually a delay before credit is given to account. As most accounts are monthly by time goods are received checked and credited it can be the following month before the credit is received. There is no obligation to give a refund just because someone changes their mind after ordering.

Nine months to process refund (-restocking -postage) is excessive and unusually long period but as there is no obligation to refund at all I don't see what else you can do but wait.

Stoolbend

Have you actually sourced one second hand or are you just thinking about it?

exador

The dealer should have a written RETURNS POLICY. I find it difficult to believe the 9 months delay but this may be just a way of putting you off trying to get a refund.

Depending on the policy with the supplier they may have option to return within certain time frame but be hit with handling charge..

Kevin!

It's not that unusual, some garages operate with suppliers without a returns policy at all which means that they're landed with the part and can't return - the chances are that dealer may never sell that alloy again either

Some dealers can only return parts that have been automatically ordered for them by parts control systems, not special orders like this

shamtastic

thanks for your replies. i haven't actually sourced a used one yet as although the alloy needs to be changed, i can pump up the tyre every day for now. i am just curious about whether the dealer was exaggerating as to the extent it would leave him out of pocket. i understand that it's a pain for them especially as i gave them the go ahead but they probably have it on at least 30 days credit surely they can sort it out and i'll pay handling/restocking. but for example is this not bound by normal consumer law whereby if i want to return it unused i'd be entitled to a refund?

Pacing Mule

shamtastic wrote: »

thanks for your replies. i haven't actually sourced a used one yet as although the alloy needs to be changed, i can pump up the tyre every day for now. i am just curious about whether the dealer was exaggerating as to the extent it would leave him out of pocket. i understand that it's a pain for them especially as i gave them the go ahead but they probably have it on at least 30 days credit surely they can sort it out and i'll pay handling/restocking. but for example is this not bound by normal consumer law whereby if i want to return it unused i'd be entitled to a refund?

There is no consumer law at all that entitles you to a refund for change of mind.

K.Flyer

A lot of suppliers do not give refunds on special / unusual orders as they get stuck with the part and may never sell it.
He is under no obligation to entertain a refund because you have changed your mind, and if he does, most likely some charges will apply.

shamtastic

thanks for the replies. i should probably be more clear about my question. i am offering to the dealer:

-that i pay the cost price of the tyre now
-plus the handling/restocking fee

then i ask them to return it over the next 6 weeks or so and after they've been credited, they issue me a refund of the cost price, less a tenner maybe for messing them about. surely this is fair enough? my other question is that surely an official dealership has favorable returns and can sort this in 6 weeks rather than 9 months?

shamtastic

in case of confusion i should reiterate that i haven't paid anything for this yet, the dealer has it waiting for me and also has my card details. just to clarify that i'm not at this stage looking for a refund, but i would like them to return it.

K.Flyer

Why do you think you would be better of buying a second hand alloy wheel that you do not know the history of.
Personally I would be worried about hidden hairline fractures /repairs that cannot be found or seen too easily by an untrained eye.

BreadnBuddha

The only confusion is yours. If they said no, the answer is no. Pay for what you ordered from them and sell it yourself on adverts/gum tree/donedeal/eBay. Any time and money lost is yours and that's how it should be.

BMJD

shamtastic wrote: »

i haven't actually sourced a used one yet as although the alloy needs to be changed, i can pump up the tyre every day for now.

eh I'd be inclined to take the new wheel asap if that's the case, €200 for a wheel off a main dealer isn't a lot anyway

shamtastic

right well i think i'll just buy the alloy from the dealer and save the hassle for all involved. cheers for the input

kermitpwee

shamtastic wrote: »

right well i think i'll just buy the alloy from the dealer and save the hassle for all involved. cheers for the input

It makes sense, even if the dealer did give you a refund after courier and restocking charges you would do well to get 140 back. Then say 50 euro for a 2nd hand wheel that could leak as well. The true cost of the 2nd hand wheel to you would be 110 euro v 200 for the new one.

lifer_sean

You may find it very hard to get a secondhand alloy. Even for genuine alloys, there are typically different styles fitted for different years. Also, a breaker who has a full set of alloys is unlikely to sell one out of the set as the remaining three would be almost impossible to sell.

You are in a better position than you would be if the alloys were non-genuine. For non-genuine alloys it is almost impossible to get a replacement, new or secondhand. In cases like that in the past I have had to replace full sets where one of the originals was damaged beyond repair.

Guy:Incognito

shamtastic wrote: »

thanks for the replies. i should probably be more clear about my question. i am offering to the dealer:

-that i pay the cost price of the tyre now
-plus the handling/restocking fee

then i ask them to return it over the next 6 weeks or so and after they've been credited, they issue me a refund of the cost price, less a tenner maybe for messing them about. surely this is fair enough? my other question is that surely an official dealership has favorable returns and can sort this in 6 weeks rather than 9 months?

There are plenty of parts that manufacturers wont take back full stop. If a dealer orders a part off that list and the customer doesn't buy it hes stuck with it till he sells it. That's why a lot of parts guys will make you pay up front for parts.

AltAccount

Pacing Mule wrote: »

There is no consumer law at all that entitles you to a refund for change of mind.

OT seeing as the OP has decided to go ahead with the dealer's wheel, and not that I'd support the OP in welshing on their order, but I'd be fairly sure that the OP could get a refund under distance selling laws.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

As long as the OP never met a representative of the dealer in relation to this purchase, they would probably qualify for a cooling off period.

Of course, IANAL...

corkgsxr

shamtastic wrote: »

thanks for your replies. i haven't actually sourced a used one yet as although the alloy needs to be changed, i can pump up the tyre every day for now. i am just curious about whether the dealer was exaggerating as to the extent it would leave him out of pocket. i understand that it's a pain for them especially as i gave them the go ahead but they probably have it on at least 30 days credit surely they can sort it out and i'll pay handling/restocking. but for example is this not bound by normal consumer law whereby if i want to return it unused i'd be entitled to a refund?

No special order parts they dont have to refund. And should have told you at the time.

and id be surprised if they didn't give you a price before ordering

Supergurrier

You went out of your way to order it.

You actually need it.

You don't have an alternative lined up.

Why not just use it ? Pub talk "Arra shurre you were robbed i'd go back and cancel it"