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Broadband evening speed issues - Eircom case suddenly closed with no resolution after

  • 30-05-2014 4:50pm
    #1
    ClonNGB
    Registered Users, Registered Users 2 Posts: 220 ✭✭


    I have had months of unusable broadband between 7pm and midnight. Even though the problem has not been solved the case has been closed. Why ?:mad:  

    I am paying for 'unlimited broadband' on an NGB 'no congestion' exchange (.5 km away). 

    Case ref. 81113661


Comments

  • #2
    yawhat!
    Closed Accounts Posts: 970 ✭✭✭yawhat!


    ClonNGB wrote: »
    I have had months of unusable broadband between 7pm and midnight. Even though the problem has not been solved the case has been closed. Why ?:mad:  

    I am paying for 'unlimited broadband' on an NGB 'no congestion' exchange (.5 km away). 

    Case ref. 81113661
    Welcome to Eircom where they close off case numbers hoping to not hear from you again. They also take on extra customers in areas where they do not have the capacity in their exchanges and it might get upgraded years down the line.


  • #3
    ads20101
    Registered Users, Registered Users 2 Posts: 1,452 ✭✭✭ads20101


    yawhat! wrote: »
    Welcome to Eircom where they close off case numbers hoping to not hear from you again. They also take on extra customers in areas where they do not have the capacity in their exchanges and it might get upgraded years down the line.

    I am in a very similar position. I think once you have been through customer services and there has been no satisfactory resolution the only hope is to refer the matter to comreg.


  • #4
    ClonNGB
    Registered Users, Registered Users 2 Posts: 220 ✭✭ClonNGB


    After they closed the case I got a 'how did we do' customer satisfaction survey! Probably if the case is open over a certain number of weeks it affects someones bonus so that is why they get closed out of the blue. Needless to say I gladly filled in the survey ;) 


  • #5
    shedweller
    Closed Accounts Posts: 4,029 ✭✭✭shedweller


    You could always go for the jugular and cancel the direct debit. A neighbour of mine got a broadband deal with a satellite company, net something or other. Ends with a 1 if i remember correctly. Im not affiliated with them in any way but yer mans speed is very good and he is out in the shticks! Its all the one as far as a satellite is concerned i spose!


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