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Consumer Law in the UK - Faulty Good

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  • 26-05-2014 3:06pm
    #1
    lons3
    Registered Users Posts: 42 ✭


    If I have a faulty good, can I choose a refund over a replacement or repair. I bought a laptop with a guarantee that says that in order to claim a refund my item has to break four times within the year guarantee. The speakers on my laptop stopped working, i sent it back and they repaired it. The screen would not display anything, remaining black when i turned it on, I sent it back and they repaired it. then it stopped charging and they repaired it. My guarantee is going to run out in a few months and I'm afraid that the laptop will break again after the warranty is up. I have repeatedly requested a refund and they refuse to give me one. Unfortunately i don't understand my rights in this situation.
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    #2
    Pat Mustard
    Registered Users Posts: 9,554 ✭✭✭Pat Mustard


    Small Claims Court ftw.


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    #3
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    lons3 wrote: »
    If I have a faulty good, can I choose a refund over a replacement or repair. I bought a laptop with a guarantee that says that in order to claim a refund my item has to break four times within the year guarantee. The speakers on my laptop stopped working, i sent it back and they repaired it. The screen would not display anything, remaining black when i turned it on, I sent it back and they repaired it. then it stopped charging and they repaired it. My guarantee is going to run out in a few months and I'm afraid that the laptop will break again after the warranty is up. I have repeatedly requested a refund and they refuse to give me one. Unfortunately i don't understand my rights in this situation.

    Irish law and the law in England and Wales is almost identical in relation to this. You've a six year limitation period (not a six year warranty) in which to make a claim. Each claim is judged on it's own merits.

    Action can be taken using the Irish small claims procedure, and enforced in England.

    Note: Scottish law may or may not be different.


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    #4
    234
    Registered Users Posts: 1,529 ✭✭✭234


    Bepolite wrote: »

    Note: Scottish law may or may not be different.

    Their contract law is 95% the same.


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    #5
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    234 wrote: »
    Their contract law is 95% the same.

    I'm more worried about their enforcement but I suspect it's no more difficult than here.


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