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Phone held in customs

  • 21-05-2014 7:39pm
    #1
    The Cuban
    Closed Accounts Posts: 492 ✭✭


    Sorry for posting here but I guess their might be someone who has come across this. Anyway I purchased a phone from Spemall (In china) over two weeks ago, it arrived in Shannon last Thursday morning and is held by customs since then even though I sent the Paypal invoice to them straight away.
    I rang Dhl to find out what the issue was but they didn't get back to me with an answer and said that they would contact customs to find out what the issue was
    Its annoying as I paid extra for the Dhl express service.
    Is this normal ???


Comments

  • #2
    michael999999
    Banned (with Prison Access) Posts: 7,771 ✭✭✭michael999999


    The Cuban wrote: »
    Sorry for posting here but I guess their might be someone who has come across this. Anyway I purchase a phone from Spemall over two weeks ago, it arrived in Shannon last Thursday morning and is held by customs since then even though I sent the Paypal invoice to them straight away.
    I rang Dhl to find out what the issue was but they didnt get back to me with an answer and said that they would contact customs to find out what the issue was
    Its annoying as I paid extra for the Dhl express service.
    Is this normal ???

    Is it a clone of a named brand?


  • #3
    The Cuban
    Closed Accounts Posts: 492 ✭✭The Cuban


    Its a Jiayu s4


  • #4
    michael999999
    Banned (with Prison Access) Posts: 7,771 ✭✭✭michael999999


    The Cuban wrote: »
    Its a Jiayu s4

    They usually release it straight away once payment has been made!


  • #5
    eamonnq
    Registered Users, Registered Users 2 Posts: 4,012 ✭✭✭eamonnq


    michael999999 wrote: »
    They usually release it straight away once payment has been made!

    Have they informed you if you have to pay charges or not ? Does the phone look like a Samsung S4 ? If it does you might find it gets confiscated.


  • #6
    The Cuban
    Closed Accounts Posts: 492 ✭✭The Cuban


    As far as I know the phone has been confiscated, DHL didnt know for sure and I have no way of contacting customs to find out.
    Anyway I`m going to try to claim my money back from Paypal by saying the phone was confiscated due to the seller under declaring the value of the goods


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  • #7
    eamonnq
    Registered Users, Registered Users 2 Posts: 4,012 ✭✭✭eamonnq


    I think you would have to be very unlucky for it to have been confiscated. What does the tracking on DHL say? If it is being confiscated they will send you a letter explaining why.


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