what a hassle: online booking with Ryanair

lila1

Just spent 2 hours trying to book a flight online with ryan air. I finally arrived at the purchace now and clicked. It came up on the screen we are verifing your information please wait (or words to that effect). Sat for 10 mins waiting on a confirmation e mail none arrived. Contacted Ryan air had to provide name of first passenger and e mail address that I used when booking. He assured me no booking was made and to book again. ( Terror set in did I just lose my 400e to a fake website) It was now coming up to half 4 my bank would be closed but thankfully i got in touch with them and no money was taken from my credit card Was the first time I ever booked online with ryan air dont think i will be repeating it.

b757

I'm pretty sure the problem is at your end.

Delete your cookies and data, then repeat the process. Your session may have timed out, giving you the problem.

Their new website is great, takes 2 minutes to book a flight.

lord lucan

Better suited to the Travel forum.

Moved from Aviation & Aircraft,Travel Forum Charter applies.:)

spurious

Use Internet Explorer. The new website has a freaker with other browsers.

Stojkovic

lila1 wrote: »

Just spent 2 hours trying to book a flight online with ryan air. I finally arrived at the purchace now and clicked. It came up on the screen we are verifing your information please wait (or words to that effect). Sat for 10 mins waiting on a confirmation e mail none arrived. Contacted Ryan air had to provide name of first passenger and e mail address that I used when booking. He assured me no booking was made and to book again. ( Terror set in did I just lose my 400e to a fake website) It was now coming up to half 4 my bank would be closed but thankfully i got in touch with them and no money was taken from my credit card Was the first time I ever booked online with ryan air dont think i will be repeating it.

Haha funniest thing Ive read in years.

Well done !!!!

keithritchie

Sounds like a problem on your end for sure, ive booked plenty of times on their site and found it very quick and handy...Especially since they re-launched the site.

lila1

spurious wrote: »

Use Internet Explorer. The new website has a freaker with other browsers.

will do using chrome

lila1

b757 wrote: »

I'm pretty sure the problem is at your end.

Delete your cookies and data, then repeat the process. Your session may have timed out, giving you the problem.

Their new website is great, takes 2 minutes to book a flight.

tried again still no joy even a friend tried on her pc

b757

What exactly is happening?

lila1

b757 wrote: »

What exactly is happening?

get as far as purchase click processing your details appears on screen and that is as far as i get. friend tried on her pc got as far as how do u want to pay she clicked visa and a different price altogether to the one she was quoted appeared.

b757

Click "ctrl shift delete" all at once and delete cookies and data.

Try again and could take a minute to process in some cases.

Your friend got quoted a different price as there is a credit card fee when purchasing with Visa. Something like in the area of 3-5 euro, may be different depending on price of flights.

Just ensure all details are in and flight times are correct and should work.

happypants

Happened to me, I think the website went down, booked flights to gatwick, kept crashing, no email confirmation arrived. I checked on 'manage my booking' and it said the booking didn't exist. I left it til the next day to try again just incase, no money taken from credit card. So then I booked again on my laser.

Coming up to the date of travel I received two reminders to check in with I thought nothing of it and travelled.

After the weekend away I realised they had double booked me and taken money twice, the emails contained two separate reference codes. I sent an email forwarding on screen shots of my credit card (the funds were taken a few days after booking from cc) and bank expenditure along with the two emails. I presumed there would be a big battle with Ryanair and didn't expect to get a refund, I was only out of pocket of €35 so put it down to a life lesson. To my surprise Ryanair were really helpful, they phoned me to alert me that they would be refunding the double booked flight even though it was past the date of travel. Nice.

ben.schlomo

spurious wrote: »

Use Internet Explorer. The new website has a freaker with other browsers.

lila1 wrote: »

will do using chrome

Better half booked herself flights to the UK last week, we only use Chrome and works fine. Also been browsing flights there for the last few weeks and no issues.

lila1

b757 wrote: »

Click "ctrl shift delete" all at once and delete cookies and data.

Try again and could take a minute to process in some cases.

Your friend got quoted a different price as there is a credit card fee when purchasing with Visa. Something like in the area of 3-5 euro, may be different depending on price of flights.

Just ensure all details are in and flight times are correct and should work.

Hi no it wasnt the credit card fee the price difference was about 100euros

lila1

happypants wrote: »

Happened to me, I think the website went down, booked flights to gatwick, kept crashing, no email confirmation arrived. I checked on 'manage my booking' and it said the booking didn't exist. I left it til the next day to try again just incase, no money taken from credit card. So then I booked again on my laser.

Coming up to the date of travel I received two reminders to check in with I thought nothing of it and travelled.

After the weekend away I realised they had double booked me and taken money twice, the emails contained two separate reference codes. I sent an email forwarding on screen shots of my credit card (the funds were taken a few days after booking from cc) and bank expenditure along with the two emails. I presumed there would be a big battle with Ryanair and didn't expect to get a refund, I was only out of pocket of €35 so put it down to a life lesson. To my surprise Ryanair were really helpful, they phoned me to alert me that they would be refunding the double booked flight even though it was past the date of travel. Nice.

This is the first time i ever booked with ryanair so I registered my email add with them. When the booking didnt go as planned i tried to to log in to the site to see if i was booked but couldnt Do you think the money could still be taken out of my credit card after a few days

munchkin_utd

would lifting the phone and ringing the all new cludly and helpful ryanair helpline be an idea?

lila1

munchkin_utd wrote: »

would lifting the phone and ringing the all new cludly and helpful ryanair helpline be an idea?

Think I detect a little bit of sarcasm here.

Been there done that

Would reading the post properly be an idea

spurious

munchkin_utd wrote: »

would lifting the phone and ringing the all new cludly and helpful ryanair helpline be an idea?

They were the ones (well, the online chat folk) who told me to switch to Internet Explorer, though my main issue was with checking in, rather than booking. Still, they said use IE. That was a couple of weeks ago. Perhaps they have updated their site since.
Much to my surprise, they were actually very pleasant and helpful.