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Permanent TSB debit card denied online?

  • 17-05-2014 1:02pm
    #1
    Rudi Montes
    Registered Users, Registered Users 2 Posts: 37 ✭


    Hey guys.

    I was making online payments completely fine until last thursday but since yesterday I've been having trouble. I've tried both Hundle Bundle, Steam and UPC and they all reject my card. The local branch is closed and I can't ring them (no money atm), so I don't know what to do.

    Is this happening to anyone else? Has anyone experienced this ever?


Comments

  • #2
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    ring the number on the back of the card.


  • #3
    Rudi Montes
    Registered Users, Registered Users 2 Posts: 37 ✭Rudi Montes


    My phone balance atm isn't enough for that... And to be honest I really don't want to top up just for this, I barely use my phone to make calls.
    According to their website you can only ring until 2pm on Saturdays, anyways, so there's that. If monday comes and I have no other choice, I'll do it, but I'd like to avoid that.


  • #4
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    Is it working at ATMs?


  • #5
    Rudi Montes
    Registered Users, Registered Users 2 Posts: 37 ✭Rudi Montes


    Yeah... Withdrew €20 to test it. You know what, now that I think back, I got a text message last thursday but it looked really really sketchy so I assumed it was a scam.

    It came from an actual +35387 number, but it started with "-sms[at]permanenttsb.ie". It asked me to contact them "as soon as possible" on +35316695851 regarding activity on my card.

    Again, it seemed very fishy, so I didn't pay much attention to it. Here's the thing, my account is originally from Skibbereen (in West Cork) and currently, I'm living in Waterford. I haven't changed the address yet (never saw the need, the previous house is occupied by my parents), so maybe they detected that the card is being used away from home, online, and blocked it for my safety?


  • #6
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    35316695851 is PTSB's fraud department. Text sounds legit.


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  • #7
    Rudi Montes
    Registered Users, Registered Users 2 Posts: 37 ✭Rudi Montes


    Yeah, I called them (turns out they're open on saturdays), everything's solved.

    ... Still can't get today's humble bundle because it seems I attempted like 20 purchases today (hey, I tried different methods, several times, it could've been a temporary thing!) and there's a limit of 10. It'll reset at midnight.

    Either way, solved. Thank you for your time!


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