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Argos Website

  • 16-05-2014 8:35pm
    #1
    PyramidHead
    Registered Users, Registered Users 2 Posts: 15 ✭


    I bought a Smart TV from Argos and reserved from argos.ie. The description clearly states

    'Watch on-demand movies and box sets from Netflix'

    I bought it because like a lot of people I watch most of my TV online (particularly Netflix) and the tv in the bedroom is an old one so I was connecting my computer which is a pain.

    When I got home I set it up and went to the Netflix menu (where you can deactivate and provides you with a code) and tried to enter the code to connect and it kept coming up incorrect so obviously looked it up online and nothing came up then I contacted the manufacturer of the tv and was first given instructions then told 'oh you're in Ireland, Netflix doesn't work on our tv sets in Ireland'. Argos give no warning of this.

    I'm going to try return the tv but was wondering has anybody ever been in this situation before?
    Tagged:


Comments

  • #2
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Not quiet the same as you but I had an issue over cashback on a laptop.

    Bought it on the basis of a 140 euro refund. When I went to claim it I was told it didnt apply to Ireland.

    I had the argos book and there was no mention of it at the till but Argos refused to deal with it.
    I contacted the National Consumer Council who got it sorted with Argos and I got a cheque from Head Office in the UK,

    They quickly put a note on their tills :)


  • #3
    skelligs
    Closed Accounts Posts: 196 ✭✭skelligs


    Would you not check with Netflix first? Its Netflix you are trying to watch. the menu appears and the code isn;t working. My first call would be to Netflix.

    Also, from experience, many people in call centres and particularly UK centres frankly have no interest and no clue as to what they are talking about.

    My guess is the call centre person was thinking of Freeview - yes some of them REALLY can be very very dumb and probably don't even know where Ireland is. On the waterboys documentary on BBC last week, one person didn't know there were 365 days in a year (she also hoped to meet a premiership footballer and become a wag!)


  • #4
    PyramidHead
    Registered Users, Registered Users 2 Posts: 15 ✭PyramidHead


    Thanks have tried that and still can't get the app up. Have also contacted Netflix and they're no help.

    The issue is that there's a menu where you can access the activation code but this isn't the app. The tv doesn't have a Netflix app at all and when I changed the DNS it still didn't show up for me

    Cheers inanyways


  • #5
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    PyramidHead wrote: »
    Thanks have tried that and still can't get the app up. Have also contacted Netflix and they're no help.

    The issue is that there's a menu where you can access the activation code but this isn't the app. The tv doesn't have a Netflix app at all and when I changed the DNS it still didn't show up for me

    Cheers inanyways
    Have you tried updating the app list or the television software to the latest version? if that does not work then you have a television which won't play netflix in Ireland and can return it for a full refund as it is not what was described to you.

    What is the model number of the television?


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