Dropping Devices

burnsie1

Ever since I "upgraded" to Horizon from a regular UPC modem The connection to random devices loses the access to the internet. It is connected by wifi but in internet connection. Other devices work fine at the same time. It might not come back for 24 hours. Rebooting modem does not solve the issue.

This is a bit of a disaster if you need to work or my kids need access for college!!

phunks

I am having the exact same issues.
- I am using the laptop in the same room as the horizon box so signal strength is not the issue.
- My wifi adaptor is 802.11N. Decent enough laptop so no issue there.
- I have checked using a wifi analyser and there is no other wifi network from neighbours interfering. I did still test different router channels with no improvement.
- Wired connection works perfect managed to get 120mb download speed as advertised. When I do manage to connect on wireless though it will run grand(30mb download) but it will either dropout out after a few minutes and you wont be able to reconnect or you will be left with painfully slow internet (0.08 download when it finally managed to even run the test).

Is this literally the case of the horizon box as a router being muck or is it another problem?

I have an old DLink router I am going to see if I can get working but really disappointing from UPC major step backward from the solid set up I had before with the Cisco router they used.

burnsie1

You have described my problem perfectly. I ran similar tests, including using a direct Ethernet link. I presume that the UPC horizon product is rubbish!!

I wonder can I bypass the modem on UPC horizon and go back to my old one?

Also did you ever notice that you never receive the 100mb signal that you pay for!

phunks

burnsie1 wrote: »

You have described my problem perfectly. I ran similar tests, including using a direct Ethernet link. I presume that the UPC horizon product is rubbish!!

I wonder can I bypass the modem on UPC horizon and go back to my old one?

Also did you ever notice that you never receive the 100mb signal that you pay for!

I only set up horizon last night so going to leave it a few days and see if it approves but one of the options is forking out for a new router and hooking that up via the horizon boxes thus bypassing it and getting a steady connection. Look at some of the threads on this forum nearly all of them are about problems with horizon and include steps on how to do it.

bibi-phoque

Forget about the wifi of the horizon box, it's not reliable. And the fact that the horizon will likely be squeezed in a cabinet between an amplifier, a console and 3 speakers around, the signal won't go very far anyway.
Any wireless router would be better than that and here is how you plug it:

- on your own router, plug a laptop and access the admin page (192.168.1.1 usually)
- disable dhcp
- set ip to 192.168.192.254
- turn off router
- plug your laptop to the horizon box
- Login to 192.168.192.1 (admin,admin)
- in Wireless, under Radio, select Disabled.
- turn off/on UPC box
- plug your own router to the UPC box (LAN to LAN)
- turn on your own router
- plug your laptop to your own router and see if you can access 192.168.192.1
- if it works, you are good :-)

burnsie1

Thanks for that. I will give it a lash!