Supplier

Take Your Pants Off

I recently ordered clothes from China through Aliexpress.
The total value of the clothes was 265USD.
Shipping arrived at Shannon yesterday and rang in to ask the customs, they told me it would be 91.68E
This is the reason they gave me:

In regards to your actual query in relation to the calculation of taxes on your shipment please understand that VAT/Duty is not just calculated on the cost of the item but on the full CIF (Cost of goods, insurance(if applicable) & freight/shipping charge). If the freight charge is not stated on the shipping documents or there is no incoterm stated on the shipping documents to indicate that the value is inclusive of freight, then the standard DHL freight rates are applied to the Customs declaration for the calculation of the taxes as per Customs regulations.



This is the case in relation to your shipment. There was no freight charge or incoterm stated on the shipping paperwork & the standard DHL freight rate was applied for the calculation of the taxes. The charge used was 129.82 euro.



This was down to the shipper so you will need to contact them.

So I contacted the seller explaining him this and telling him its his fault for not filling in the shipment documents correctly and then lol he said that it was my fault for not telling him ?? so ignoring the stupid remark I asked for a number of remedies:
Full refund, shipment returned
Partial refund so I can pay customs. While I pay some bit, him to give me 40USD.
5 pair of clothings.

He agreed to give me 20USD and said we make very little profit, and once I told him that I have no option to return it to you he said he will only give me some of the money not the shipping even though it was all his fault.
So I opened up a dispute and see how it goes there.

How do ye all make of this, should I be winning this or what ?

Beano

DO you have an invoice showing the actual freight charge? If so go back to customs with this invoice and they will amend the customs charges due.

Take Your Pants Off

Beano wrote: »

DO you have an invoice showing the actual freight charge? If so go back to customs with this invoice and they will amend the customs charges due.

They said they do not accept these amendments any more and I told them that 2 weeks ago I was asked to give invoice !!...

Anyways I opened up a dispute and this is what the supplier had to say in response:
International Buyers Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior buying

And I looked into the rules:

AliExpress.com Dispute Rules for Online Transactions
August 1, 2013

Supplier's responsibility: if customs clearance cannot be completed due to the fact that the products infringe intellectual property rights or are fake goods, Supplier shall bear the sole responsibility.
(2)Supplier's responsibility: if the products are detained because the declared value of the products are not consistent with the actual value (either lower or higher), Supplier shall provide the pro forma invoice and other necessary documents to prove the value of the products in accordance with the requirements of the customs of the importing country and assist Buyer in completing the customs procedures.
Chapter II: Products Not Received
1. Detention by Customs
Definition:
If the products under an Order were detained by the customs at the importing country due to the customs' requirements and Buyer does not receive the products, please note the following. Possible reasons causing detentions of products by customs include but are not limited to:

(5) Supplier fails to produce any document as required by the importing country

Take Your Pants Off

Beano wrote: »

DO you have an invoice showing the actual freight charge? If so go back to customs with this invoice and they will amend the customs charges due.

Maybe if I try the actual customs office of Ireland rather not DHL ?

Beano

Take Your Pants Off wrote: »

Maybe if I try the actual customs office of Ireland rather not DHL ?

That is what i was suggesting.

skelligs

What was the total value of clothes + shipping?

If at a guess it was $320. then 320 / rate of exchange is about €235.

Duty on textiles is about 6%

So 235 @ 6% = 14.10

Vat on combined total of 249.10 = 57.29

DHL service fee (guess) 14.50 + vat @13.5% total = 16.45

Total customs due = 87.84

Not a big difference.

Even if no delivery charge was added, the total duty. vat and service fee would be €75.10 ad difference of just €16. So the offer of $20 almost covers the entire difference.

Take Your Pants Off

The toal cost was 265USD

Take Your Pants Off

I opened up a dispute asking for a 40USD partial refund and that he sends me another shirt as one of them is not as matching as the others

skelligs

Take Your Pants Off wrote: »

I opened up a dispute asking for a 40USD partial refund and that he sends me another shirt as one of them is not as matching as the others

you're v=been terribly fussy.

Net difference in fees was €16 - so $20 is a good offer that DOES NOT have to be made as it is for you to prove to customs the full inclusive cost.

As for slight different shade - give us a break.

Beano

I dont know why you are even looking for a refund at all. Go back to customs (not DHL) with an invoice that shows the shipping costs (and if the shipping costs were free it needs to show this) and sort out a refund with them. You are asking the supplier to refund you money you paid to somebody else. Money that YOU are responsible for paying.

Take Your Pants Off

I am being charged because buyer did not put in correct shipping documents and filled in the dockets properly or as he put in the correct value.
Its all his fault. Therefore custom placed their own value at 129E shipping which should have been if the supplier did do his job properly 65USD.
However I got the 40USD refund.
Case closed

Beano

I thought you said there was no freight charge? now you say it was $65. Which pretty much matches up with what Skelligs calculated earlier. It seems to me that you have ripped the guy off.

Greenmachine

Take Your Pants Off wrote: »

I am being charged because buyer did not put in correct shipping documents and filled in the dockets properly or as he put in the correct value.
Its all his fault. Therefore custom placed their own value at 129E shipping which should have been if the supplier did do his job properly 65USD.
However I got the 40USD refund.
Case closed

Did you ask the shipper to fill in a bill of goods. Did you provide him with the correct tarec codes and explicitly demand that they be included on the CN declaration. By the sounds of things, you are importing a commercial quantity of clothes. In which case it is paramount that you have clear communication channels with your suppliers.

Take Your Pants Off

Beano wrote: »

I thought you said there was no freight charge? now you say it was $65. Which pretty much matches up with what Skelligs calculated earlier. It seems to me that you have ripped the guy off.

Yes freight charge declared by DHl, there was always shipping costs by the supplier at 65USD, which he had not put down in the docs.