Problems with GreenStar (Cork)

narkant

Hey all,

I've reached the end of my tether with these guys, "Greenstar" are a bin collection service btw.

I've paid in full for a year of service from them and it's supposed to be a weekly collection of my bins.

I've been with them for 7 months now and my bins have been collected all of 4 times, and all of these 4 times were when i had rang them with a complaint.

After the last time (3 weeks ago) i called them, i was told my service would be regular from now on and got a free month of service for my trouble.

But again like every other time my bins have not been getting collected, now when i contact them i don't even get a reply and it's been this way for the last 3 weeks.

Anyone have any idea what i can do to resolve this ? I really don't care what i have to do to get this sorted, even if it involves taking it to court for the lack of service.

Any help or suggestions are much appreciated

TheDriver

I had some issues in the past and they always fixed it quickly. Keep ringing them...

Ken.

If they have only collected your bins 4 times and you have proof I would demand an eleven month refund as they've only collect the bin for a months worth of payment. In the letter I would state that I'd be willing to go to the small claim court. If you get no joy I'd follow through and file with the SCC.

dave1982

narkant wrote: »

I've been with them for 7 months now and my bins have been collected all of 4 times, and all of these 4 times were when i had rang them with a complaint.

After the last time (3 weeks ago) i called them, i was told my service would be regular from now on and got a free month of service for my trouble.

Thats funny you paid for 7 months they collected you bins 4 times so you 1 months service out of 7 and they offer a free month instead?

Demand refund and switch company

narkant

thanks for all of the replies guys, sent them an email earlier.