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BOI Phone call policy

  • 28-04-2014 12:16pm
    #1
    woejus
    Registered Users, Registered Users 2 Posts: 1,502 ✭✭✭


    We have a business account for last 15 years with BOI.

    Is it now BOI policy to avoid any actual conversations with their customers? My account manager never answers their phone, no matter when I call them.

    When they do reply, they deliberately dial my number 086 5 1234567 to leave a voicemail. Voicemail outgoing message is cancelled, it will ring out - so they are definitely ringing with the 5 to avoid talking to us.

    So every time I need to change something, I have to leave a message with them, then they leave a message on my phone. 

    Please can you confirm whether this is in fact now BOI policy to avoid any actual interaction with their fee paying customers.


Comments

  • #2
    Bank of Ireland: Paula C
    Closed Accounts Posts: 253 ✭✭Bank of Ireland: Paula C


    Hi woejus,

    Thank you for contacting us on boards.ie.

    We are sorry to hear of your recent experience, we can assure you this is not standard practice within the Bank of Ireland Network.

    If you would like to DM us your name, branch and a contact number we will be more than happy to contact your branch regarding this matter and request a call back for you.

    Thanks,
    Paula C


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