Assessor issues after a crash

fayer · 23-04-2014 1:44pm #1

Hi Guy’s,

Done some searching and can’t seem to find an answer to this one.

I was recently involved in a bump (understatement), I rear ended another car. Impact was enough to deploy seatbelt tensioners, and do 4.5k damage to front of my car.

I brought the Car direct to the garage, it was inspected by the assessor and repaired. Here is where the issue begins.

The car is a convertible, the roof was working perfectly only days before the crash, now it’s not working. The assessor or garage never tested the roof and now refuse to repair it unless I get a main dealer to produce a report saying that the issue is directly connected to the accident (assessor also want to be there during strip down for inspection) All this investigation needs to be done at my cost.

Do I have anywhere to go here? Insurance company says its over to the assessors, assessors are judge and jury over this situation which is essentially their mistake / oversight. They are not willing to budge.

I am not keen to commit several hundred €€ to have a report produced, that let’s face it will be very hard to prove without doubt is connected to the smash.

Pat Mustard · 23-04-2014 1:48pm

At the very least, I would say that you should get your own assessor, and considering the difficulties that the insurance company is placing in your way, you should really consider hiring a solicitor.

Insurance companies will attempt to walk all over somebody who is unrepresented.

fayer · 23-04-2014 1:50pm

What's the experience with assessors? To access the part where the fault is, requires the roof to be removed, this to me is a lot of work and costly for an assessor to do?

ondafly · 23-04-2014 1:50pm

not sure what make of car you have, but on my old M3 cab in the manual it stated, if the car had a strong impact, the rollover bars would deploy from the rear headrests and thus disable the roof. If this is the case in your example, you could show them and also I'm sure something gets logged on the ECU to record the fact.

dharn · 23-04-2014 1:53pm

Not good, id say you should be looking for a write off, the floor is obviously bent so id say she is done for, the above advise re solicitor is correct

Pat Mustard · 23-04-2014 1:58pm

fayer wrote: »

What's the experience with assessors? To access the part where the fault is, requires the roof to be removed, this to me is a lot of work and costly for an assessor to do?

You could ring a motor assessor and ask how much it will cost to check the problems and prepare a report. It's usually within a standard enough range.

fayer · 23-04-2014 2:06pm

ondafly wrote: »

not sure what make of car you have, but on my old M3 cab in the manual it stated, if the car had a strong impact, the rollover bars would deploy from the rear headrests and thus disable the roof. If this is the case in your example, you could show them and also I'm sure something gets logged on the ECU to record the fact.

Its a Z4 with fixed roll bars, but their could be some kind of trip for impacts.

Will do some googling on that and car assessors.

Thanks!

Assessor issues after a crash

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