Cost of new line for eFibre

hazchem

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

eircom: Alan

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

eircom: Alan

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

Just replied now hazchem

Thanks
Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

Just replied now hazchem

Thanks
Al

I must say not what I was expecting see attached from checking availability! 

anyway can you tell from phone number supplied what line speed profile would be available at present?

Many Thanks 

eircom: Alan

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

Just replied now hazchem

Thanks
Al

I must say not what I was expecting see attached from checking availability! 

anyway can you tell from phone number supplied what line speed profile would be available at present?

Many Thanks 

Hi hazchem
 
I see what you mean and understand your surprise, the attached above should make it more clear that this is in reference to collooney itself and not necessarily Bleachgreen - I will of course raise that to online operations.
 
The number you gave me is coming up at a different location than the address you supplied and the address I checked. Are you sure you have the correct number for the line you want checked? It's coming up as the old (inactive) number station master house in sligo at present -which incidentally qualifies for up to 17mb speeds.
 
Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

Just replied now hazchem

Thanks
Al

I must say not what I was expecting see attached from checking availability! 

anyway can you tell from phone number supplied what line speed profile would be available at present?

Many Thanks 

Hi hazchem
 
I see what you mean and understand your surprise, the attached above should make it more clear that this is in reference to collooney itself and not necessarily Bleachgreen - I will of course raise that to online operations.
 
The number you gave me is coming up at a different location than the address you supplied and the address I checked. Are you sure you have the correct number for the line you want checked? It's coming up as the old (inactive) number station master house in sligo at present -which incidentally qualifies for up to 17mb speeds.
 
Al

Thanks Alan PM sent

hazchem

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi, inquiring about the cost of new line for eFibre “broadband only package” current eFibre launch deadline 14th May and can you check if it will be available if I provide an existing telephone number in the same premises. Many thanks in advance.

Hi hazchem

If you would like to send me your current landline number or address I'll check however I may not have this info until efibre launch.

Installation for all efibre packagesis free and I'm unaware of prices so but efibre sales on 1800503303 will be able to assist you with the details on cost and prices.

Thanks

Al

Thanks Alan PM sent

Just replied now hazchem

Thanks
Al

I must say not what I was expecting see attached from checking availability! 

anyway can you tell from phone number supplied what line speed profile would be available at present?

Many Thanks 

Hi hazchem
 
I see what you mean and understand your surprise, the attached above should make it more clear that this is in reference to collooney itself and not necessarily Bleachgreen - I will of course raise that to online operations.
 
The number you gave me is coming up at a different location than the address you supplied and the address I checked. Are you sure you have the correct number for the line you want checked? It's coming up as the old (inactive) number station master house in sligo at present -which incidentally qualifies for up to 17mb speeds.
 
Al

Thanks Alan PM sent

Thanks again will PM my mobile on Tuesday for chat.

hazchem

Hi Alan,

PM sent with mobile number, Thanks

eircom: Alan

hazchem wrote: »

Hi Alan,

PM sent with mobile number, Thanks

Hello hazchem

Thanks for taking my call today. Speak to you again in May.

Thanks
Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

Hi Alan,

PM sent with mobile number, Thanks

Hello hazchem

Thanks for taking my call today. Speak to you again in May.

Thanks
Al

No problem at all and thank you for getting back to me.

eircom: Alan

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi Alan,

PM sent with mobile number, Thanks

Hello hazchem

Thanks for taking my call today. Speak to you again in May.

Thanks
Al

No problem at all and thank you for getting back to me.

You are very welcome hazchem

Look forward to speaking to you again

Al

hazchem

Hi Alan any update on eFibre going live ?

Thanks

eircom: Alan

hazchem wrote: »

Hi Alan any update on eFibre going live ?

Thanks

Hi hazchem

Would you like me to call you to discuss this again? - of so let me know of a time that suits you:)

Al

eircom: Alan

hazchem wrote: »

Hi Alan any update on eFibre going live ?

Thanks

Hi hazchem

Would you like me to call you to discuss this again? - of so let me know of a time that suits you:)

Al

hazchem

Yes you can call me now Alan, Thanks

eircom: Alan

hazchem wrote: »

Yes you can call me now Alan, Thanks

Thanks hazchem

Let me know when you have your order placed

Al

hazchem

Will do Thanks

eircom: Alan

Thanks hazchem

Al

hazchem

Hi Alan just ordered on line 

"eircom Broadband Advanced Unlimited" 

€35 per month, first 6 months
for new customers*
€50 per month thereafter.

12 Month Contract

Thanks John.

eircom: Alan

hazchem wrote: »

Hi Alan just ordered on line 

"eircom Broadband Advanced Unlimited" 

€35 per month, first 6 months
for new customers*
€50 per month thereafter.

12 Month Contract

Thanks John.

Hi hazchem

It will take roughly five working days for your order to appear on our systems but you should get an email once it is placed.

Thanks
Al

hazchem

Hi Alan,

Just got invoice for line install of Euro 121.93 inc Vat, from a recent post of yours quote "Connection & installation is free from eircom"  should I have been charged ?


Thanks,


John 

eircom: Alan

hazchem wrote: »

Hi Alan,

Just got invoice for line install of Euro 121.93 inc Vat, from a recent post of yours quote "Connection & installation is free from eircom"  should I have been charged ?


Thanks,


John 

Hi hazchem

That's quite odd, are you sure it's an invoice, sometime welcom letters can refer to this charge but it does not apply - if you could pm me the order number or account number I'll look in to this further for you.

Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

Hi Alan,

Just got invoice for line install of Euro 121.93 inc Vat, from a recent post of yours quote "Connection & installation is free from eircom"  should I have been charged ?


Thanks,


John 

Hi hazchem

That's quite odd, are you sure it's an invoice, sometime welcom letters can refer to this charge but it does not apply - if you could pm me the order number or account number I'll look in to this further for you.

Al

Thanks Alan PM sent

eircom: Alan

hazchem wrote: »

eircom: Alan wrote: »

hazchem wrote: »

Hi Alan,

Just got invoice for line install of Euro 121.93 inc Vat, from a recent post of yours quote "Connection & installation is free from eircom"  should I have been charged ?


Thanks,


John 

Hi hazchem

That's quite odd, are you sure it's an invoice, sometime welcom letters can refer to this charge but it does not apply - if you could pm me the order number or account number I'll look in to this further for you.

Al

Thanks Alan PM sent

Hi hazchem
 
I've Just looked in to this for you - I can assure you that there is no installation charge and the one quoted on the agreement will not be applied.
 
I can understand that the letter is fairly clear on the charge but a rolling promotion of free installation is in place
 
Al

hazchem

Thanks for that Alan, phone line installed today now waiting for router delivery and broadband enabled.

John

eircom: Alan

hazchem wrote: »

Thanks for that Alan, phone line installed today now waiting for router delivery and broadband enabled.

John

No worries hazchem

I'll follow up and keep an eye on the broadband order for you

Al

hazchem

Thanks again Alan appreciate all the help.

John

eircom: Alan

hazchem wrote: »

Thanks again Alan appreciate all the help.

John

No problem John, keep in touch and I'll keep you updated

Al

hazchem

Hi again Alan, broadband up and running now and got a friend to check my line profile it is set at  2048kbps down.

He tells me with my downstream line attenuation of 16.5 db my line would be capable in the region of 18825 kbps so could you get it bumped up to something near that please the exchange is adsl2. 

Thanks again John

eircom: Alan

hazchem wrote: »

Hi again Alan, broadband up and running now and got a friend to check my line profile it is set at  2048kbps down.

He tells me with my downstream line attenuation of 16.5 db my line would be capable in the region of 18825 kbps so could you get it bumped up to something near that please the exchange is adsl2. 

Thanks again John

Hi hazchem

Hope all is well,

I've looked in to this and I can see that the lower type of up to 8MB was used - I've arranged a technician to change this to Adsl2 and it should be done within a few days. Until then I'm going to arrange for your speeds to be increased to the max ADSL '1' can offer you

Al

hazchem

eircom: Alan wrote: »

hazchem wrote: »

Hi again Alan, broadband up and running now and got a friend to check my line profile it is set at  2048kbps down.

He tells me with my downstream line attenuation of 16.5 db my line would be capable in the region of 18825 kbps so could you get it bumped up to something near that please the exchange is adsl2. 

Thanks again John

Hi hazchem

Hope all is well,

I've looked in to this and I can see that the lower type of up to 8MB was used - I've arranged a technician to change this to Adsl2 and it should be done within a few days. Until then I'm going to arrange for your speeds to be increased to the max ADSL '1' can offer you

Al

Thanks Alan really appreciate all your help John

eircom: Alan

It's a pleasure John,

The temp speed increase of up to 7MB is now gone through until the ADSL2+ is arranged.

If you have any queries in the meantime let me know

Al