Ryanair - I always say never again and forget

Chonker

Found out this morning as I tried to print boarding pass for today's flight that the flight I booked for today Aparently left yesterday.

Ryan air email 2 itinerary changes over the last few days both for slight time adjustments on departure and return.

When I called them the useless guy said there was a third email that pushed departure day one day forward. Which is untrue :-(. When I asked him for a copy of the email to be forwarded to me he said it's impossible as they Don't Keep copies (wtf)

So now I must pay for and book a new flight for tomorrow and because they are only ones leaving tomorrow I must use these backstards.

Don't we have any rights as consumers any more Ryan air? Any body had any similar issues they can advise the next idiot to do?

:-( end of rant.

ironclaw

Unless you provided a number for them to text, and I'm probably RyanAirs biggest critic, they did made all reasonable effort. Do you have the previous emails? Changing by an entire day though seems extreme. Where were you going?

Steve F

Chonker wrote: »

Found out this morning as I tried to print boarding pass for today's flight that the flight I booked for today Aparently left yesterday.

Ryan air email 2 itinerary changes over the last few days both for slight time adjustments on departure and return.

When I called them the useless guy said there was a third email that pushed departure day one day forward. Which is untrue :-(. When I asked him for a copy of the email to be forwarded to me he said it's impossible as they Don't Keep copies (wtf)

So now I must pay for and book a new flight for tomorrow and because they are only ones leaving tomorrow I must use these backstards.

Don't we have any rights as consumers any more Ryan air? Any body had any similar issues they can advise the next idiot to do?

:-( end of rant.

Sorry to hear about this.It's a bit of a bugger when that happens
I have to admit I'm a big fan of Ryan Air as I have to speak as I find and they have never messed me about or let me down,unlike Air Lingus.This idiot has saved a small fortune by flying with them instead of paying AirLingus extortionate prices.In the days before Ryan Air a flight to UK by Air Lingus would have been a small fortune.Competition is a great thing for the customer in the days of Rip of Ireland.Hope you get sorted

Jamie2k9

Chonker wrote: »

Found out this morning as I tried to print boarding pass for today's flight that the flight I booked for today Aparently left yesterday.

Ryan air email 2 itinerary changes over the last few days both for slight time adjustments on departure and return.

When I called them the useless guy said there was a third email that pushed departure day one day forward. Which is untrue :-(. When I asked him for a copy of the email to be forwarded to me he said it's impossible as they Don't Keep copies (wtf)

So now I must pay for and book a new flight for tomorrow and because they are only ones leaving tomorrow I must use these backstards.

Don't we have any rights as consumers any more Ryan air? Any body had any similar issues they can advise the next idiot to do?

:-( end of rant.

Have you checked your spam?

You should get a refund and if you don't make a big deal about it, contact National Consumer Agency.

Grandpa Hassan

Where were you going that they changed the departure by a day?

OakeyDokey

I've had Ryanair change two departure dates on be before but they have sent me emails to confirm I accept the change. It's strange that they wouldn't have emailed you about it though. Like the other poster said maybe it went into your spam?

I have to say in all the years I have flown with them I have never had a problem. People can say what they like but the flights are cheap, the new two bag carry on is great and reduction in prices lately is grand.

Grandpa Hassan

I agree. I've never had a problem. And now they have relaxed the rules it is great. In fact, their emailed reminders are actually annoying ("yes, I know there are only 3 days to go and one of my party hasn't checked in yet"!)

OP, I think it very unlikely that they haven't emailed you. They email about 3 times in the run up to a flight, even if it hasn't changed. As others have said, check your spam folder

Chonker

ironclaw wrote: »

Unless you provided a number for them to text, and I'm probably RyanAirs biggest critic, they did made all reasonable effort. Do you have the previous emails? Changing by an entire day though seems extreme. Where were you going?

Well they didn't I'm afraid. I have no email confirmation of the 3rd change. This I can prove. I have 2 notifications of change only.

Going from Warsaw to Dublin.

Nothing in spam, however I should add they sent an information email regarding new baggage processes, with lots of upgrade options and then the new flying dates at the very bottom. I had ignored this email as spam and didn't read to the bottom, additionally unlike the other two changes it contained no link to accept any change.

What is bothering me more is why they feel they can simply change a persons flying day. The flight today left on time dispute both time changes, and why they can not send me a copy of the 3rd change email. As they "amazingly do not keep copies"

I asked the guy on customer service if he can see number 3 email he said yes, can you send me a copy? "No sorry we don't keep them" :-(

For the record we fly back home regularly with both Ryan and Aer and usually both are reasonably ok I complain but only because I'm Irish and like to have a little moan, but this takes the biscuit.

Stojkovic

Never ever had a problem with Ryanair.
Fantastic airline, they do exactly what it says on the tin. If you dont like it, fly another airline, pay double and stop whinging. Simples.

HeidiHeidi

In fairness, changing the flight by a whole day does seem to be excessive! Whatever about a few hours (I've had that done to me before and it was a major hassle), changing by a full day is a bit much in my book.

What you can do about it, OP, since it seems that you were (however inadequately, I'd have expected an email with dancing leprechauns to catch my attention, not a footnote to other useless bumph) informed about it, I'm not sure, but you have my sympathy anyway for what it's worth!

Jamie2k9

Stojkovic wrote: »

Never ever had a problem with Ryanair.
Fantastic airline, they do exactly what it says on the tin. If you dont like it, fly another airline, pay double and stop whinging. Simples.

You point about the OP's problem is??

For such a change you would of had to confirm the change of flights so by all accounts FR made a cock up take it further until you get a refund unless you don't mind paying twice for a flight. Even if its a couple of hours you have to confirm.

As for pricing there is no difference between EI and FR. Just looking for July same day/route and in a week EI are cheaper 6 of 7 days.

HeidiHeidi

In fairness, changing the flight by a whole day does seem to be excessive! Whatever about a few hours (I've had that done to me before and it was a major hassle), changing by a full day is a bit much in my book.

What you can do about it, OP, since it seems that you were informed about it (however inadequately, I'd have expected an email with dancing leprechauns to catch my attention, not a footnote to other useless bumph), I'm not sure, but you have my sympathy anyway for what it's worth!

Jakey Rolling

I was pleasantly surprised to get a no hassle refund from Ryanair due to a flight time change. The email said that as the time difference was more than 6 hours IIRC, then you could decline the change and claim a refund (Eu regs I assume)

To my astonishment all it required was a couple of clicks and the refund was approved. I was doubly pleased, as I had moved to Ireland since making the booking and didn't need the flight anymore.

3mm

Stojkovic wrote: »

Never ever had a problem with Ryanair.
Fantastic airline, they do exactly what it says on the tin. If you dont like it, fly another airline, pay double and stop whinging. Simples.

Exactly.You get what you pay for and i cant complain.

jhegarty

3mm wrote: »

Exactly.You get what you pay for and i cant complain.

But the op didn't get what they paid for.

Chonker

Stojkovic wrote: »

Never ever had a problem with Ryanair.
Fantastic airline, they do exactly what it says on the tin. If you dont like it, fly another airline, pay double and stop whinging. Simples.

I love that you took the time to post on my thread Mr o Leary. Must be you, can't be some random troll here to spread the RA love.

ironclaw

Chonker wrote: »

I love that you took the time to post on my thread Mr o Leary. Must be you, can't be some random troll here to spread the RA love.

As skeptical as I am, there are some low post number posters on this thread and others that seem really fishy to me.

Stojkovic

Chonker wrote: »

I love that you took the time to post on my thread Mr o Leary. Must be you, can't be some random troll here to spread the RA love.

I must be O'Leary.
Amazing man, he travels 68million times on Ryanair every year. Has to be him as everyone in the World hates Ryanair.

schemingbohemia

Sorry but you've changed your story here. Initially you stated that they didn't inform you, now you're saying they did but you didn't bother reading the email. Perhaps the way the email was written didn't make it as obvious as it should have done but they can still stand over their version that they did actually inform you. Not great customer service but I don't think you have any legal remedy.

GlennaMaddy

Reliance on email for important messages like this doesn't cut it anymore, I know most airlines do, but with the amount of spam out there (70%) and and common mail outages even the big boys like Google and Yahoo it's just not a reliable medium.

flikflak

As others have said when they change your flight they e mail you. This e mail contains a button that you have to click on in order to accept the change. From memory if you dont accept it then you can either change your flights or apply for a refund.

Did you ever except the final change? If not then it should be in your favour that you would get a refund as you never accepted a change. Unless going to check in for a flight constitutes acceptance?

Unless with their new website and new look they have changed the appearance of the notification e mail. You said you received a mail that included the changes albeit at the bottom of the mail. Can you forward that e mail to customer service and ask them to confirm that this was the notification of change e mail? If it was the final notification then there is little you can do as they will state that they did inform you.

Chonker

schemingbohemia wrote: »

Sorry but you've changed your story here. Initially you stated that they didn't inform you, now you're saying they did but you didn't bother reading the email. Perhaps the way the email was written didn't make it as obvious as it should have done but they can still stand over their version that they did actually inform you. Not great customer service but I don't think you have any legal remedy.

Just to clarify for those of you who I may have confused. I have not changed my story!

Although I had many other emails, baggage, check in reminders etc, I never received a 3rd email with confirmation of any change. Nor had any other ra email the link to accept any flight change.

They have been in contact and apologised as something clearly went wrong from their side. Problem solved, I will be reimbursed for my inconvenience.

So there you go RA fans they make mistakes, but they also apologise. Although I still don't accept that they feel they can change a persons flight day without any acceptance of missing/lost or hidden email.

By the way they also had my number they could have texted me.

Cheap they are indeed. What they said on the tin was a flight at this time and date for this much. Regardless of a missing email they didn't give that to me, a frequent client. So I say never again..... Till next time.

Shaque attack

3mm wrote: »

Exactly.You get what you pay for and i cant complain.

This attitude really annoys me. You can always complain if you feel aggrieved.

The attitude of if you dont like it go somewhere else drives me nuts. It's a retarded concept put forward when someone can't be arsed looking at the situation and giving some insight.

Like think it through ffs.

Hard to know from the op whether or not he/she genuinely didn't get a third e-mail given the comment about an email that wasn't read.

However, I've got change of time from them before and it's never been a problem. But they should all be coming as a separate e-mail especially if they are moving it by a day.

And yes seems like bs that they wouldnt have an email copy of the flight notice change.

I would think you're entitled to a refund on your original flight for what it's worth.

Shaque attack

And there I go not reading the last post!

Glad to hear it got sorted for you op, and goes to show it's worth complaining!

Chonker

Just an update the 3rd email came through today. Error or somebody covering ass? Who knows.