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LANDLINE NOT WORKING

  • 07-04-2014 9:10pm
    #1
    kincaid
    Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭


    landline phone down as few days and called Eircom and logged fault on automated service but they have not got back to us, not good at all


Comments

  • #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    kincaid wrote: »
    landline phone down as few days and called Eircom and logged fault on automated service but they have not got back to us, not good at all
    Hi kincaid
    logged faults should be resolved within four working days. You would only be contacted when tech calls to see if line is back in service. If you PM me your line number we can advise you on status.
    Tony


  • #3
    kincaid
    Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭kincaid


    fixed now but that twice now phone has been down inside a short period and can never speak to a real person either 


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi Kincaid,

    Glad to hear it has been sorted. If you do need any further assistance you can always get in touch with us here.

    Thanks,

    Tony


  • #5
    kincaid
    Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭kincaid


    Tony that aint much good to us when we are left  without a phone for days


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Hi there,

    Unfortunately call waiting times can differ depending on how many customers are in queue so I completely understand your frustration especially when it is an urgent matter and I will be sure to pass on the feedback.

    Tony


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