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Temp user code for securewatch

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  • 02-04-2014 8:07pm
    #1
    waalaa
    Registered Users Posts: 61 ✭✭


    I'm trying to create a temporary user code for a few days on a HKC securewatch but am getting no joy. Initially I tried 0 * 6 followed by the user code, then entering a temp code. No matter what code I put in I keep getting TMPerror. I made sure the code didn't have a 0 or end in 9 but it made no difference.

    I then tried my code > Prev button > 9 (Manager menu) > 3 (User codes). I then got something like "U1 Temporary user, temp code in use", U2 wasn't in use. At this point I got fearful I might screw something up so I gave up.

    The code I was given has been in use for years so I'm assuming it's not a temp one but I don't know. The crowd who installed it don't want to know unless I pay for a callout so I gave up on them. Any ideas what I should do?


Comments

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    #2
    Evolution1
    Registered Users Posts: 855 ✭✭✭Evolution1


    That feature on the secure watch never worked .. It's a bug in the software.


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    #3
    waalaa
    Registered Users Posts: 61 ✭✭waalaa


    Well that's the end of that then. Out of interest how would I change the regular code on it?


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    #4
    Evolution1
    Registered Users Posts: 855 ✭✭✭Evolution1


    Pm me the name of the company who installed it and il see if I can help


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    #5
    stuartkee
    Registered Users Posts: 297 ✭✭stuartkee


    it did work on 8/12 panels up to around 2009/10 they had to stop using it as per standards but its back working on the Quantum and 10/70 again


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    #6
    Evolution1
    Registered Users Posts: 855 ✭✭✭Evolution1


    stuartkee wrote: »
    it did work on 8/12 panels up to around 2009/10 they had to stop using it as per standards but its back working on the Quantum and 10/70 again

    Mad how it was/is against standards when it has to be authorised by a valid current user.


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