Locked in 😳

smile and nod

Hi all I'm looking for some advice on what to do here I finished work late on Saturday night and got on the last dart to town! When I got to a station in town my phone rang so I put my bag down to find the phone! I then proceeded up the platform when I realised the shutters were down! I walked up and down a few times to try find a door thinking there had to be one before realising I was locked onto the platform no way out!! This was midnight so I called the guards who got in contact with security officers who then were able to get me out at 1.30am!! Other people had got of the train ahead of me! And I have been made aware that the platform should have been walked by staff to make sure it is secure and everyone had left! I just don't know where I stand as I do strongly feel it was there fault! I would hate to see this happen to an elderly person I'm a girl in my 20s and I was freaking out!!

Claw Hammer

smile and nod wrote: »

Hi all I'm looking for some advice on what to do here I finished work late on Saturday night and got on the last dart to town! When I got to a station in town my phone rang so I put my bag down to find the phone! I then proceeded up the platform when I realised the shutters were down! I walked up and down a few times to try find a door thinking there had to be one before realising I was locked onto the platform no way out 😭! This was midnight so I called the guards who got in contact with security officers who then were able to get me out at 1.30am!! Other people had got of the train ahead of me! And I have been made aware that the platform should have been walked by staff to make sure it is secure and everyone had left! I just don't know where I stand as I do strongly feel it was there fault! I would hate to see this happen to an elderly person I'm a girl in my 20s and I was freaking out!!

Are you suffering from a recognised psychiatric symptom or symptoms as a result?

smile and nod

Claw Hammer wrote: »

Are you suffering from a recognised psychiatric symptom or symptoms as a result?

I don't think so ha I got very upset at the time as I only had 4% battery on my phone and if I hadn't got to call the police I was there until they opened in the morning it was cold and late and just quite scary not having any way out!

smile and nod

Claw Hammer wrote: »

Are you suffering from a recognised psychiatric symptom or symptoms as a result?

I don't think so ha I got very upset at the time as I only had 4% battery on my phone and if I hadn't got to call the police I was there until they opened in the morning it was cold and late and just quite scary not having any way out!

Paulw

Write a letter of complaint to Irish Rail, and hope that they enforce their procedures to make sure it doesn't happen again.

End of story.

smile and nod

Paulw wrote: »

Write a letter of complaint to Irish Rail, and hope that they enforce their procedures to make sure it doesn't happen again.

End of story.

They told me yesterday it wasn't the first time this has happened in this exact station so obviously nothing was learned in the previous times!

whomitconcerns

which station? The two outer platforms at connolly I presume?

Fred Swanson

This post has been deleted.

Peregrinus

False imprisonment. You can sue for damages.

You won't get very much. It was carelessness, not deliberate. You were inconvenienced by being detained for an hour and a half, but presumably you knew from within a few minutes, when you contacted the guards, that people knew of your situation and that steps were being taken to release you, so it's not as if you felt you were being kidnapped.

You don't say how long passed between the time you stopped to find your phone, and the time you made your way to the exit. Having stopped to find your phone, did you stay stopped while you took the call? Did you withdraw to a quiet corner for the call, so that staff looking up and down the platform might not see you? How long after the train had departed did you first try to leave the platform? I'm not accusing you of anything, but these are all questions that would come up.

smile and nod

Peregrinus wrote: »

False imprisonment. You can sue for damages.

You won't get very much. It was carelessness, not deliberate. You were inconvenienced by being detained for an hour and a half, but presumably you knew from within a few minutes, when you contacted the guards, that people knew of your situation and that steps were being taken to release you, so it's not as if you felt you were being kidnapped.

You don't say how long passed between the time you stopped to find your phone, and the time you made your way to the exit. Having stopped to find your phone, did you stay stopped while you took the call? Did you withdraw to a quiet corner for the call, so that staff looking up and down the platform might not see you? How long after the train had departed did you first try to leave the platform? I'm not accusing you of anything, but these are all questions that would come up.

By the time I found my phone maybe a minute then walked to exit another 2 min max! The shutter was down so I walked up and down a few times thinking there had to be a way out, they can see all this on CCTV! It was about 8 min later I reallized I was locked in. I had very little battery on my phone but was able to google a number for the guards! Then it was about 30 min before the security called me to say they would be a while! The 3 staff had been paid to be there for a half an hour after I put in the first call! And they have admitted they were all in the wrong!