Rolex advice

Beat the blues

Hi bought a Rolex last summer in a high end Dublin jewellers The cheap end of the range
Two weeks ago I went for a swim and left the watch on, I did check that the crown was closed. After the swim I noticed there was water on the dial the crown was still closed
I dropped the watch back to the Jewellers expecting watch to be repaired.
This morning I received a phone call to say the watch was tested and was waterproof so was not covered, I'm totally shocked as I know crown was closed ,
Any advice please

Wibbs

Man that's a tough one. If they pressure test it and it passed, how can you prove it leaked. FWIW I've seen the near exact same thing happen with a mate of mine's Rolex. Only in his case it was after a shower. Condensation on the inside showed up. He brought it back under warranty(not in Ireland) and same thing, it passed the pressure tests so they wouldn't cover it. He kicked up stink about it, dunno how it ended TBH. I think he had to pay.

I can see how any "water resistant" watch would pass and yet still leak. EG a watch rated to 50m that would pass a test at that rate you would think would be fine for swimming and it would be, however dive into a pool and that sudden pressure increase could open it up and let in moisture. Test it after and it could well pass the 50m rating. The ratings are static pressure, so don't take into account sudden pressure changes or things like the heat of a shower or sauna. Even going down in depth, 50m is 160 odd feet, but no way would you trust a 50m rated watch for even relatively shallow snorkeling for example.

I dunno what rating your Rolex has. I'd imagine higher than 50m though? If it's 200m or above I dunno how or why it would leak.

bbbbb

What is the cost of the repair?
Might be worth investigating if the small claims court route is appropriate
http://www.courts.ie/Courts.ie/library3.nsf/pagecurrent/781D7D5227918A618025715C004CAEF3?opendocument

Deep Thought

to your point about checking the crown was closed, would you have had reason to suspect it was open ? did you adjust anything beforehand?

Beat the blues

Still waiting on cost to repair watch , And reason I had checked crown as it had opened a couple of times over the last 8 months Thanks

Nonoperational

My sympathies. It's really difficult for you to prove if it passes a pressure test. Hope it's not too hefty a bill.

hi5

Beat the blues wrote: »

Still waiting on cost to repair watch , And reason I had checked crown as it had opened a couple of times over the last 8 months Thanks

The crown should never open on its own, There's your fault right there.

breanach78

hi5 wrote: »

The crown should never open on its own, There's your fault right there.

Thought that too. Any update on this. What type of rolex was this?