Eircom - Cancellation Fees

Montebaldo

Hi ,

I am writing on behalf of my 83 yr old father who recently ended his Residential Phone contract with Eircom after some 35 years as a customer. On receiving his final bill he noticed a figure of €164.76 in  addition to the Service, Connection and Call charges. He contacted Eircom customer service and spoke to a member of staff (Selicia) who told him he was not liable for that other charge of €164.76 and told him to pay the remainder of the bill which he promptly did. Also she told him he could use her name in the event of any dispute. He sent a full account of this situation  to Eircom in a  self-addressed envelope which Eircom chose to ignore.

 Subsequent to that he received a letter from Eircom instructing him to pay this outstanding amount in 10 days or Action at Law will be commenced. Following on from that letter he received not one , but two, identical, well - crafted intimidatory letters from a debt collection agency, delivered on the same day, at the same time by the same mailman.

I would like someone from Eircom to look into this situation and resolve it  my fathers satisfaction. I am not happy with this aggressive , uncommunicative approach to an elderly man who has been a model customer to Eircom for many years. I can provide all the necessary details in a private message.

Rgds

Montbaldo

eircom: Alan

Montebaldo wrote: »

Hi ,

I am writing on behalf of my 83 yr old father who recently ended his Residential Phone contract with Eircom after some 35 years as a customer. On receiving his final bill he noticed a figure of €164.76 in  addition to the Service, Connection and Call charges. He contacted Eircom customer service and spoke to a member of staff (Selicia) who told him he was not liable for that other charge of €164.76 and told him to pay the remainder of the bill which he promptly did. Also she told him he could use her name in the event of any dispute. He sent a full account of this situation  to Eircom in a  self-addressed envelope which Eircom chose to ignore.

 Subsequent to that he received a letter from Eircom instructing him to pay this outstanding amount in 10 days or Action at Law will be commenced. Following on from that letter he received not one , but two, identical, well - crafted intimidatory letters from a debt collection agency, delivered on the same day, at the same time by the same mailman.

I would like someone from Eircom to look into this situation and resolve it  my fathers satisfaction. I am not happy with this aggressive , uncommunicative approach to an elderly man who has been a model customer to Eircom for many years. I can provide all the necessary details in a private message.

Rgds

Montbaldo

Hi Montebaldo

I'm genuinely very sorry to hear of this and would be more than happy to help. Please PM me the account number in question and I will look in to this further for you.

Thanks
Al

joeconway

Montebaldo wrote: »

Hi ,

I am writing on behalf of my 83 yr old father who recently ended his Residential Phone contract with Eircom after some 35 years as a customer. On receiving his final bill he noticed a figure of €164.76 in  addition to the Service, Connection and Call charges. He contacted Eircom customer service and spoke to a member of staff (Selicia) who told him he was not liable for that other charge of €164.76 and told him to pay the remainder of the bill which he promptly did. Also she told him he could use her name in the event of any dispute. He sent a full account of this situation  to Eircom in a  self-addressed envelope which Eircom chose to ignore.

 Subsequent to that he received a letter from Eircom instructing him to pay this outstanding amount in 10 days or Action at Law will be commenced. Following on from that letter he received not one , but two, identical, well - crafted intimidatory letters from a debt collection agency, delivered on the same day, at the same time by the same mailman.

I would like someone from Eircom to look into this situation and resolve it  my fathers satisfaction. I am not happy with this aggressive , uncommunicative approach to an elderly man who has been a model customer to Eircom for many years. I can provide all the necessary details in a private message.

Rgds

Montbaldo

Montbaldo - make siue you get everything in writing from this crowd - they are worse than incompetent.
I cancelled landline phone and broadband with Eircom on September 3rd last year.
Every month since then I have received a bill for Broadband and every month I have spent hours on to their laughable named 'Customer Service team' - each month they assure me that the problem is fixed - and every month a new bill arrives.
In January I got a letter telling me that I have been disconnected for not paying the account. But guess what - they continue to bill me. It would be laughable if it wasn't so annoying.
Incompetent doesn't begin to describe this organisation and its staff.

eircom: Alan

joeconway wrote: »

Montebaldo wrote: »

Hi ,

I am writing on behalf of my 83 yr old father who recently ended his Residential Phone contract with Eircom after some 35 years as a customer. On receiving his final bill he noticed a figure of €164.76 in  addition to the Service, Connection and Call charges. He contacted Eircom customer service and spoke to a member of staff (Selicia) who told him he was not liable for that other charge of €164.76 and told him to pay the remainder of the bill which he promptly did. Also she told him he could use her name in the event of any dispute. He sent a full account of this situation  to Eircom in a  self-addressed envelope which Eircom chose to ignore.

 Subsequent to that he received a letter from Eircom instructing him to pay this outstanding amount in 10 days or Action at Law will be commenced. Following on from that letter he received not one , but two, identical, well - crafted intimidatory letters from a debt collection agency, delivered on the same day, at the same time by the same mailman.

I would like someone from Eircom to look into this situation and resolve it  my fathers satisfaction. I am not happy with this aggressive , uncommunicative approach to an elderly man who has been a model customer to Eircom for many years. I can provide all the necessary details in a private message.

Rgds

Montbaldo

Montbaldo - make siue you get everything in writing from this crowd - they are worse than incompetent.
I cancelled landline phone and broadband with Eircom on September 3rd last year.
Every month since then I have received a bill for Broadband and every month I have spent hours on to their laughable named 'Customer Service team' - each month they assure me that the problem is fixed - and every month a new bill arrives.
In January I got a letter telling me that I have been disconnected for not paying the account. But guess what - they continue to bill me. It would be laughable if it wasn't so annoying.
Incompetent doesn't begin to describe this organisation and its staff.

Hi joeconway
 
You have raised this to other threads and I have replied with the following:
 
"I'm sorry to hear this and apologise for the inconvenience this is causing. Can you please PM me the eircom account number associated with the account and I'll look in top this further for you.

Thanks

Al"
 
Please choose one thread you wish to correspond with me on or alternatively we can communicate by PM if you wish
 
Thanks
 
Al