Samsung tab 3 boot loop

baingal nancer

looking for help here, samsung tab3 7' wont turn on keeps goin to the samsung logo

i've tried the power button and volume up and eventually got into the recovery mode to do a factory reset but when i try to scroll down to 'data/factory reset yes' it wont let me click on it for some reason keeps jumping over it

yoyo

Have you tried reflashing the firmware from the recovery mode? Was it performing a firmware update when it crashed?

Nick

baingal nancer

yoyo wrote: »

Have you tried reflashing the firmware from the recovery mode? Was it performing a firmware update when it crashed?

Nick

would'nt have a clue how to do that, i cant connect it to my computor either just keeps saying software not found

just turned the tablet on monday morning and it just kept turning on and off as far as the samsung logo

yoyo

baingal nancer wrote: »

would'nt have a clue how to do that, i cant connect it to my computor either just keeps saying software not found

just turned the tablet on monday morning and it just kept turning on and off as far as the samsung logo

Does the Samsung Tab use Kies? If it does there is a firmware recovery tool in Kies somewhere. I'll move this over to the Android forum where it's more suited

Nick

baingal nancer

yoyo wrote: »

Does the Samsung Tab use Kies? If it does there is a firmware recovery tool in Kies somewhere. I'll move this over to the Android forum where it's more suited

Nick

No dont think so , thanks

Bluefrog

Best advice I could give in that case is to take it to a phone repair shop as the reflashing process is basically the same as the process of reflashing Samsung phones.

NUTZZ

yoyo wrote: »

Does the Samsung Tab use Kies? If it does there is a firmware recovery tool in Kies somewhere. I'll move this over to the Android forum where it's more suited

Nick

baingal nancer wrote: »

No dont think so , thanks

Yes it does use Kies, you can go to TOOLS > EMERGENCY FIRMWARE RECOVERY to resolve the issue.

baingal nancer

NUTZZ wrote: »

Yes it does use Kies, you can go to TOOLS > EMERGENCY FIRMWARE RECOVERY to resolve the issue.

How do i get to tools?i can't turn use tab on

NUTZZ

baingal nancer wrote: »

How do i get to tools?i can't turn use tab on

Samsung Kies is a freeware software application used to communicate between Windows or Macintosh operating systems and your tablet/phone.

You can download it here.

baingal nancer

NUTZZ wrote: »

Samsung Kies is a freeware software application used to communicate between Windows or Macintosh operating systems and your tablet/phone.

You can download it here.

will this work without having to turn on the tablet?

anyone know why i cant factory reset, i can get into the option but it keeps jumping over 'yes factory reset'

baingal nancer

Bluefrog wrote: »

Best advice I could give in that case is to take it to a phone repair shop as the reflashing process is basically the same as the process of reflashing Samsung phones.

Any idea how much that would cost?

riclad

IF you bought it new you have 2 years warranty ,go back to the shop.

baingal nancer

riclad wrote: »

IF you bought it new you have 2 years warranty ,go back to the shop.

Bought from amazon in December so prob not worth the hassle of sending it back

NUTZZ

baingal nancer wrote: »

will this work without having to turn on the tablet?

anyone know why i cant factory reset, i can get into the option but it keeps jumping over 'yes factory reset'

Yes it should work without the tablet booting up. Just install Kies on your laptop or PC and connect the tablet via the cable.

tallus

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

baingal nancer

tallus wrote: »

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

In kies now on my computer but nothing happens when i choose emergency firmware recovery

tallus

There should be another option in that menu, can't remember exactly what it was, but try the second option.

tallus

Try the Firmware Upgrade and Installation, option. That's the one I used.

It will most likely ask for the serial number of your device, and the model name.

baingal nancer

tallus wrote: »

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

In kies now on my computer but nothing happens when i choose emergency firmware recovery

baingal nancer

tallus wrote: »

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

I.m in kies now,have choose firmware emergency recovery but nothin seems to be happening

tallus

That's why I suggested using the second option.

baingal nancer

tallus wrote: »

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

I.m in kies now clicked on emergency recovery firmware but nothin seems to be happening

baingal nancer

tallus wrote: »

That's why I suggested using the second option.

Second option?

baingal nancer

tallus wrote: »

Kies will probably put the tablet into download mode for you when you go through the process of restoring it.
If it's anything like my Note II it'll take several hours to download and install the rom.

I.m in kies now clicked on emergency recovery firmware but nothin seems to be happening

tallus

Post #18 of this thread.

baingal nancer

tallus wrote: »

Post #18 of this thread.

Sorry seen that now,other option is firmware and instillizing but when i put model and sn in its says device not supported for instilliz

tallus

Are you sure you're I putting the data correctly ?
I thought all devices were supported using Kies.

tallus

Any luck with Kies ?

baingal nancer

tallus wrote: »

Any luck with Kies ?

No luck yet, my computer won't recognise the tab,its fairly old computer running vista

tallus

Mine worked using XP

baingal nancer

tallus wrote: »

Mine worked using XP

Think i.l just have to give in and bring it in somewhere

tallus

Do you live in Dublin ? I can take a look at it it you want. Might save you a few quid.

tallus

I should have mentioned earlier, if you have the option to do a wipe data / factory reset in recovery mode, and also Wipe Dalvik Cache, it can fix the boot loop issue, but you will lose your data and settings etc but at least you will have your tablet back.

baingal nancer

tallus wrote: »

I should have mentioned earlier, if you have the option to do a wipe data / factory reset in recovery mode, and also Wipe Dalvik Cache, it can fix the boot loop issue, but you will lose your data and settings etc but at least you will have your tablet back.

I can get it in recovery mode and select factory reset,i get a long list then of no and then half way down its yes reset but won't let me click on that keeps jumping over it for some reason

tallus

Post number #32 dude.
It shouldn't be too hard to flash the recovery again and restore the tablet.
You would lose your settings etc, but at least you would be able to use the tablet again.