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Have eircom got a rogue employee problem, or maybe its the pixies?

  • 25-03-2014 7:37pm
    #1
    tv221
    Registered Users, Registered Users 2 Posts: 127 ✭✭


    Ordered efibre in January. I was given a February 28th install date. Very skeptical of the products availability to me following the use of their online speed calculator. I thought living in a spanking new housing development with what i assumed would be state of the art wiring, in a town with efibre would assure spectacular speeds. So gave it a go.

    Maximun up to 15mb, was what they were telling me could be achieved, but they were sure they could do a bit better. There are 3 cabinets around me, but I suspect they connected to the one furthest away, there had been an ancient temporary line for a site office, which was obviously easiest. I'm currently using wimax with about 11mb off peak and 2.5 at peak times I thought what the hell.

    I took the phone package with efibre and line was turned on. Then nothing. So last week I thought I'll start chasing it up. PM'd eircomAlan on their forum who kindly responded and said he'd look in to it. Got to say I really feel sorry for their staff at the moment as I'm sure they'd have the finest system in place if up to them. Can't be fun going to work each day knowing your gonna be making excuses for other idiots. I then sent email to complaints department last Thursday.

    Today their predicted response arrived. Not our fault. YOU CANCELLED! oh my, never have I ordered anything and upon failure to deliver been to told it's your fault. Which is standard response to all those left waiting due to storms/redundancies or whatever, on their own forum site.

    So If I didn't cancel as others have not. Who is cancelling? some people have cancelled twice according to them. Also got the bill today for etalk which is yes you guessed it a broadband package addon. €12 monthly for free calls and line rental? Usually €40 without broadband. Thanks eircom


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