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mullingar broadband dropping

  • 21-03-2014 7:18pm
    #1
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭


    Per my recent thread which was not answered my bb is up and down like a yoyo on occasion, this evening being one such occasion. Its driving me mad.

    Other thread:http://touch.boards.ie/thread/2057123374/2/#post89326396

    And I sent a pm three weeks ago.


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    percy212 wrote: »
    Per my recent thread which was not answered my bb is up and down like a yoyo on occasion, this evening being one such occasion. Its driving me mad.

    Other thread:http://touch.boards.ie/thread/2057123374/2/#post89326396

    And I sent a pm three weeks ago.
    Hi percy212

    I have your landline number however cannot conduct tests as you have efibre broadband. Can you please PM me the account number associated and I will request a member of technical support to look in to this?

    Thanks
    Al


  • #3
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭percy212


    Are you seriously telling me you cant find my account using my phone number? I don't believe you.


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    percy212 wrote: »
    Are you seriously telling me you cant find my account using my phone number? I don't believe you.

    Hi percy212

    That's what I'm telling you as I cannot access efibre accounts without the efibre account number.

    I'm offering to send this to technical support for you however if you do not want to PM me the account number you will need to contact them yourself on 1890260260 of through our web chat service: www.eircom.net/about/contact.

    Al
     


  • #5
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭percy212


    No need to get snippy Al. Your customer system sounds like a mess. This issue has been going on for weeks with no follow up. Its not acceptable. I will be in touch later today with my top secret and untraceable through any other means efibre account number. I expect an immediate response and resolution of the problem.
    eircom: Alan wrote: »
    Hi percy212

    That's what I'm telling you as I cannot access efibre accounts without the efibre account number.

    I'm offering to send this to technical support for you however if you do not want to PM me the account number you will need to contact them yourself on 1890260260 of through our web chat service: www.eircom.net/about/contact.

    Al
     


  • #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    percy212 wrote: »
    No need to get snippy Al. Your customer system sounds like a mess. This issue has been going on for weeks with no follow up. Its not acceptable. I will be in touch later today with my top secret and untraceable through any other means efibre account number. I expect an immediate response and resolution of the problem.
    eircom: Alan wrote: »
    Hi percy212

    That's what I'm telling you as I cannot access efibre accounts without the efibre account number.

    I'm offering to send this to technical support for you however if you do not want to PM me the account number you will need to contact them yourself on 1890260260 of through our web chat service: www.eircom.net/about/contact.

    Al
     
    No worries percy212

    Once you have your account number PM it to me and I'll send this to technical support for investigation - I can't gurantee an immediate response and resolution of the problem but I will let you know as soon as I have a response from technical support.

    Thanks
    Al


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